Account Manager - São Paulo at Insider

São Paulo, State of São Paulo, Brazil

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing Technology, SaaS, Customer ExperienceIndustries

Requirements

(Not explicitly listed; inferred from context: experience in account management, renewals, stakeholder management, and coordination with Customer Success Managers)

Responsibilities

Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings
Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact
Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints
Taking ownership of renewal success and strategy to achieve key commercial/contractual targets
Assisting sales for upselling and initiating opportunities with the right product and right contact
Owning commercial targets regarding gross margin, collection package raise, and service level adjustments in existing customer portfolio
Ensuring Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience
Drive renewal, create expansion and MRR Raise opportunities, contract terms including price negotiations, and manage high-level stakeholders through all account bases
Sponsor nurturing, discovering all stakeholders and their needs to be matched with Insider product suites
Business Reviews, renewal processes, contract negotiations

Skills

Account Management

Sales

Customer Success

MarTech

SaaS

B2B

Insider

Growth management platform for digital marketers

About Insider

Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.

Istanbul, TürkiyeHeadquarters

2012Year Founded

$751MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Professional Development Budget

Risks

Rapid expansion may strain resources and affect service quality.

Integration challenges from mergers and acquisitions could impact performance.

Reliance on AI exposes Insider to data privacy regulation risks.

Differentiation

Insider offers a unified Growth Management Platform for digital marketers.

The platform uses AI to deliver personalized customer experiences across multiple channels.

Insider's SaaS model ensures scalability and steady revenue through subscription fees.

Upsides

Insider raised $500M in 2024 to boost AI strategy and global expansion.

The company is expanding in Latin America, creating 160 jobs by 2027.

Insider's platform is used by Fortune 500 companies, enhancing its market credibility.

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