Account Manager - San Francisco, CA at Blackbird Labs

San Francisco, California, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Restaurants, Payments, Loyalty ProgramsIndustries

Requirements

2+ years of experience in customer-facing Account Management support roles, preferably in a technology-enabled industry
Restaurant, hospitality, or tech experience with an industry disrupting product
Track record of going above and beyond to deliver magic for customers and partners by leading with empathy
Ability to take initiative, build rapport, and solve problems quickly
Live local to San Francisco (relocation not provided)

Responsibilities

Build processes and standardize best-practices within restaurant success
Partner with Sales & Account Management to manage the relationship, troubleshoot issues, and solve for questions from restaurant partners
Track restaurant KPI and OKR to understand their success, issues, or opportunities
Think like a scientist, measuring small tests in what drives successful restaurant adoption longer-term on the Blackbird platform and measure results
Excel in hands-on restaurant relationship management and training of new restaurant staff on new features or products
Be one step ahead of restaurants by proactively maintaining communication channels with restaurant partners via email, phone, and face-to-face meetings
Be a champion of Blackbird’s mission, brand, and product

Skills

Key technologies and capabilities for this role

Account ManagementSalesRelationship ManagementCustomer RetentionRevenue GrowthUpsellingSMB Sales

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position is hybrid and requires candidates to live local to San Francisco, with no relocation provided. The company emphasizes an in-office culture that values in-person connection and collaboration.

What are the key skills needed for the Account Manager role?

The role requires strong relationship management and sales skills, hands-on restaurant relationship management, ability to track KPIs and OKRs, proactive communication, and a passion for the company's mission.

What is the company culture like at Blackbird Labs?

Blackbird has an in-office culture that values in-person connection, collaboration, and team spirit. They seek employees with passion for the product, elite performance, drive to make others better, and accountability to talent principles.

What does the Account Manager role involve?

The role focuses on post-sales management for SMB restaurants, deepening relationships to increase retention and revenue, tracking KPIs and OKRs, building best practices, and proactive communication including field visits.

Is there a salary or compensation mentioned for this position?

This information is not specified in the job description.

Blackbird Labs

About Blackbird Labs

Cupertino, CaliforniaHeadquarters

2017Year Founded

$34MTotal Funding

SERIES_ACompany Stage

Robotics & Automation, Consumer Software, Enterprise Software, AI & Machine Learning, BiotechnologyIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

Stock Options

Risks

Competition from established platforms like OpenTable and Yelp.

Potential regulatory scrutiny over blockchain use in hospitality.

Volatility of cryptocurrency markets could impact financial stability.

Differentiation

Founded by Resy and Eater co-founder, offering industry expertise.

Focuses on web3 technology for unique restaurant loyalty solutions.

Targets personalized dining experiences with tailored loyalty programs.

Upsides

Increased blockchain adoption in hospitality benefits Blackbird's platform.

Rise of digital wallets aligns with Blackbird's tech-driven solutions.

Growing consumer interest in personalized dining experiences supports Blackbird's offerings.

Land your dream remote job 3x faster with AI

Try Jobo Free