Account Manager - New York, NY at Blackbird Labs

New York, New York, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Restaurants, Hospitality, Loyalty ProgramsIndustries

2+ years of experience in customer-facing Account Management roles, preferably in a technology-enabled industry
Restaurant, hospitality, or tech experience with an industry disrupting product
Track record of going above and beyond to deliver magic for customers and partners by leading with empathy
Ability to take initiative, build rapport, and solve problems quickly
Candidates must live local to New York City (relocation not provided)
Highly organized, detail-oriented, and process-driven (preferred)
Excellent and efficient communicator (preferred)
Worked in restaurant or hospitality industries, or deep passion for the local restaurant scene and F&B culture (preferred)
Interest in serving up a game-changing product (preferred)
Relentlessly optimistic, able to pivot on the fly, wants ownership of problems, thrives on tight timelines (preferred)

Build processes and standardize best-practices within restaurant success
Partner with Sales & Account Management to manage the relationship, troubleshoot issues, and solve for questions from restaurant partners
Track restaurant KPI and OKR to understand their success, issues, or opportunities
Think like a scientist, measuring small tests in what drives successful restaurant adoption longer-term on the Blackbird platform and measure results
Excel in hands-on restaurant relationship management and training of new restaurant staff on new features or products
Be one step ahead of restaurants by proactively maintaining communication channels with restaurant partners via email, phone, and face-to-face meetings
Be a champion of Blackbird’s mission, brand, and product

Account Management

Sales

Relationship Management

Customer Retention

Revenue Growth

SMB Sales

Upselling

Blackbird Labs

Cupertino, CaliforniaHeadquarters

2017Year Founded

$34MTotal Funding

SERIES_ACompany Stage

Robotics & Automation, Consumer Software, Enterprise Software, AI & Machine Learning, BiotechnologyIndustries

11-50Employees