Account Manager - New York, NY at Blackbird Labs

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Restaurants, Hospitality, Loyalty ProgramsIndustries

Requirements

2+ years of experience in customer-facing Account Management roles, preferably in a technology-enabled industry
Restaurant, hospitality, or tech experience with an industry disrupting product
Track record of going above and beyond to deliver magic for customers and partners by leading with empathy
Ability to take initiative, build rapport, and solve problems quickly
Candidates must live local to New York City (relocation not provided)
Highly organized, detail-oriented, and process-driven (preferred)
Excellent and efficient communicator (preferred)
Worked in restaurant or hospitality industries, or deep passion for the local restaurant scene and F&B culture (preferred)
Interest in serving up a game-changing product (preferred)
Relentlessly optimistic, able to pivot on the fly, wants ownership of problems, thrives on tight timelines (preferred)

Responsibilities

Build processes and standardize best-practices within restaurant success
Partner with Sales & Account Management to manage the relationship, troubleshoot issues, and solve for questions from restaurant partners
Track restaurant KPI and OKR to understand their success, issues, or opportunities
Think like a scientist, measuring small tests in what drives successful restaurant adoption longer-term on the Blackbird platform and measure results
Excel in hands-on restaurant relationship management and training of new restaurant staff on new features or products
Be one step ahead of restaurants by proactively maintaining communication channels with restaurant partners via email, phone, and face-to-face meetings
Be a champion of Blackbird’s mission, brand, and product

Skills

Key technologies and capabilities for this role

Account ManagementSalesRelationship ManagementCustomer RetentionRevenue GrowthSMB SalesUpselling

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This is an onsite role requiring in-person work, and candidates must live local to New York City with no relocation provided.

What are the key skills needed for the Account Manager role?

The role requires strong relationship management and sales skills, hands-on restaurant relationship management, proactive communication, and the ability to track KPIs/OKRs and think analytically like a scientist.

What is the company culture like at Blackbird Labs?

Blackbird has an in-office culture that values in-person connection and collaboration to ignite creativity and strengthen team spirit, guided by values like passion for the product, elite performance, making others better, and accountability.

What does Blackbird Labs do?

Blackbird Labs is a loyalty and payments platform that connects restaurants and customers through customizable loyalty programming and a consumer app to make guests feel like VIPs.

What makes a strong candidate for this Account Manager position?

Strong candidates will have relationship management and sales skills, experience working with SMB restaurants, the ability to track KPIs and run tests, and a proactive approach to client communication and training.

Blackbird Labs

About Blackbird Labs

Cupertino, CaliforniaHeadquarters

2017Year Founded

$34MTotal Funding

SERIES_ACompany Stage

Robotics & Automation, Consumer Software, Enterprise Software, AI & Machine Learning, BiotechnologyIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

Stock Options

Risks

Competition from established platforms like OpenTable and Yelp.

Potential regulatory scrutiny over blockchain use in hospitality.

Volatility of cryptocurrency markets could impact financial stability.

Differentiation

Founded by Resy and Eater co-founder, offering industry expertise.

Focuses on web3 technology for unique restaurant loyalty solutions.

Targets personalized dining experiences with tailored loyalty programs.

Upsides

Increased blockchain adoption in hospitality benefits Blackbird's platform.

Rise of digital wallets aligns with Blackbird's tech-driven solutions.

Growing consumer interest in personalized dining experiences supports Blackbird's offerings.

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