Account Manager, Mid-Market (North America) at Docebo

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, SaaS, Artificial IntelligenceIndustries

Requirements

3+ years in a related field, with a proven track record in growing a renewable book of business for a SaaS company
Excellent organizational skills, with the ability to keep pipelines updated and organized
Strong communication and rapport-building skills, capable of leveraging technology for remote interactions
Agile and flexible, with the ability to problem-solve and adapt quickly
Impeccable negotiation skills and a consultative approach to client interactions
Ability to analyze data and make sound, timely decisions

Responsibilities

Develop and execute growth plans for your book of business
Lead commercial processes to expand or modify customer usage of Docebo
Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint
Use empathy, curiosity, and innovative thinking to understand and meet customer needs
Establish and maintain strong relationships with clients, understanding their business initiatives and goals
Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives
Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities
Ensure all account-related data is current and accurately reflects the status of each account
Analyze data to drive strategic conversations and objectives with clients
Increase customer satisfaction, loyalty, and retention by creating positive customer experiences
Achieve and exceed sales and retention targets consistently

Skills

Key technologies and capabilities for this role

Account ManagementCustomer Relationship ManagementSales Growth StrategiesCommercial ProcessesCustomer Success CollaborationUse Case IdentificationBusiness Development

Questions & Answers

Common questions about this position

What experience is required for the Account Manager role?

Candidates need 3+ years in a related field with a proven track record in growing a renewable book of business for a SaaS company, plus excellent organizational skills, strong communication and rapport-building skills, and impeccable negotiation skills.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this Account Manager role remote or office-based?

The role emphasizes strong communication skills capable of leveraging technology for remote interactions, suggesting support for remote work, but specific remote or location policy is not detailed.

What is the company culture like at Docebo?

Docebo fosters a culture led by the 'Docebo Heart,' emphasizing trust, assuming positive intent, and making space for differences, with a team of 900+ Docebians worldwide that challenges the status quo and focuses on AI-driven impact.

What makes a strong candidate for this Account Manager position?

A strong candidate has 3+ years growing a renewable SaaS book of business, excels in organization, communication, rapport-building, agility, problem-solving, and negotiation, and can drive client growth through empathy and innovative thinking.

Docebo

Corporate e-learning platform with AI integration

About Docebo

Docebo creates software and support systems to assist businesses in training their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and engaging. This approach sets Docebo apart from traditional learning management systems that focus solely on formal courses. The company primarily targets corporate clients across different industries, recognizing the growing need for effective training solutions in the corporate e-learning sector. Docebo operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access its platform, allowing for flexible usage based on their needs. The company's goal is to provide a comprehensive learning platform that supports continuous employee development and adapts to the evolving demands of the workforce.

Toronto, CanadaHeadquarters

2005Year Founded

$5.6MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Paid Vacation

Employee Stock Purchase Plan

Hybrid Work Options

Remote Work Options

Risks

Dayforce's new LMS launch could increase competition in the e-learning market.

CFO transition might cause temporary instability in Docebo's financial management.

Warburg Pincus's share acquisition may lead to increased influence over company decisions.

Differentiation

Docebo integrates formal, social, and experiential learning methods, enhancing learning personalization.

The platform leverages advanced AI capabilities for dynamic and personalized learning experiences.

Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

Upsides

Docebo's partnership with Class Technologies enhances virtual instructor-led training capabilities.

Recognition with nine Brandon Hall Awards reinforces Docebo's leadership in learning innovation.

The alliance with Deloitte supports building robust learning ecosystems for large organizations.

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