Relationship Manager
MercurySalary not specified
Full Time
Junior (1 to 2 years), Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- Proficient in German to a native level with fluency in English
- Degree in business, finance, marketing, general management, or equivalent experience
- Experience winning new business, on-boarding new business, and managing the ongoing P&L of client programs
- Experience as a key account manager, account executive or other relevant role
- Experience in insurance, finance, technology or another relevant sector
- Excellent communication, negotiation, presentation skills and executive presence
- Strong organizational skills, interpersonal skills, client management skills
- Ability to communicate and manage well at all levels of the organization, both internally and externally
- Experience in sales or marketing and managing relationships with essential clients
- In-depth understanding of market research methods and analysis
- Willingness to travel 25% within Germany for client and team meetings
Responsibilities
- Manage the daily relationship of multiple important clients, delivery of service obligations and working with main teams to enhance the customer experience
- Contribute to the commercial delivery of client plans – being responsible for main accounts in Germany
- Contribute to the creation of and delivery of client P&L and identify and deliver new business opportunities to promote incremental value
- Develop sustainable and profitable long-term relationships with clients, ensuring engagement with strategic direction and daily management of our client account
- Support service delivery and ensure that main Service level agreement and Goals are delivered
- Maintain oversight of the contracted service to the client, quickly identifying issues which may arise with customer experience through analysis of customer feedback, root cause analysis of complaints and deliver an action plan to improve and remove points of friction
- Work with the executive team of Assurant Germany and Assurant Europe to develop growth strategies for new revenue and competitive opportunities
- Partner with product and marketing teams to develop customer strategies, plans to attract new business, define creative offerings and grow existing accounts
- Provide consumer, market, and competitor insights to wider leadership team to influence regional strategy
- Develop the reputation of Assurant in the market as a strategic partner to its clients and a specialist in the insurance and trade-in market
Skills
Account Management
Client Relationship Management
P&L Management
Service Level Agreements
Root Cause Analysis
Strategic Planning
Business Development
Market Analysis
Customer Feedback Analysis
German Fluency
Assurant
Provides risk management and insurance solutions
About Assurant
Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.
New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Hybrid Work Options
Professional Development Budget
Risks
Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.
Differentiation
Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.
Upsides
Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.
Related Jobs
RemoteRemoteKey Account Manager
MarqetaSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteAccount Executive, Strategic Accounts
AirtableSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteCustomer Success Manager
SamaSalary not specified
- Full Time
- Entry Level & New Grad
RemoteClient Partner
LivefrontSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteAccount Director- Strategic CRO Accounts
H1Salary not specified
- Full Time
- Senior (5 to 8 years)
RemoteExecutive Account Manager (f/m/d) Germany
GE HealthcareSalary not specified
- Full Time
- Senior (5 to 8 years)