Account Manager at Prismatic

United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, B2B SoftwareIndustries

5+ years of customer-facing experience in B2B SaaS, particularly in customer success or technical sales roles
Highly organized and tenacious leader with proven skills in project management, prioritization, and working independently
Proven track record managing accounts through full lifecycle - from onboarding to renewals and expansions
Experience managing, renewing, and expanding revenue across a portfolio of customers using a technical SaaS product
Ability to communicate complex concepts to non-technical audiences and R&D teams
Excellent communicator who can build relationships at all levels and handle contract negotiations
Flexible work schedule to accommodate different time zones and customer needs

Drive an amazing customer experience from onboarding to renewal by building long-lasting relationships with our customers
Act as the primary point of contact for your customers’ technical, business, and strategic discussions, goals, adoption, and outcomes
Collaborate with internal stakeholders for customer onboarding, deliverables, challenges, or new feature implementation to ensure customer feedback drives meaningful outcomes
Partner with Technical Account Managers to ensure technical success during onboarding and drive early adoption and measurable business outcomes
Own customer account plans that join the right people, schedule, and goals to achieve our customers’ long-term success
Proactively manage the renewal process, forecasting risk and engaging with customers to secure renewals and mitigate churn
Identify and proactively manage risks and escalations through to complete resolution
Contribute to building scalable account management processes and playbooks that serve our teams and customers well