Account Manager - DealerClub

About Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

Our Culture

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

Job Summary

We are seeking a dynamic and results-driven Account Manager to oversee and nurture relationships with car dealer customers. The Account Manager will serve as the primary point of contact, ensuring client satisfaction, identifying opportunities for retention and growth, and delivering tailored solutions to meet client needs. This role requires strong communication, strategic thinking, and the ability to manage multiple accounts effectively.

Key Responsibilities

• Master The Platform: Fully understand the features and capabilities of the platform
• Onboard New Dealers: Stay in contact through their first time buying experience.
• Account Management: Build and maintain strong, long-lasting dealer relationships by understanding their needs and delivering exceptional service.
• Dealer Growth: Identify opportunities for upselling or cross-selling services/products and collaborate with the outside sales team to drive revenue growth.
• Dealer Retention: Maintain consistent buying/selling from the dealers within your portfolio
• Problem Resolution: Address dealer concerns and resolve issues promptly to maintain satisfaction and loyalty.
• Performance Tracking: Monitor and report on account performance metrics, providing insights and recommendations to improve results.
• Collaboration: Work closely with internal teams, including marketing, and the product team, to align client objectives with company goals.
• Documentation: Maintain accurate and up-to-date records of client interactions, agreements, and account plans.
• Flexibility: Adapt and adjust role as needed and requested by leadership team
• Conflict Resolution: Able to make the “difficult call”

Education and Experience

• Proven experience in account management, sales, or customer service, preferably in the automotive industry.

Skills and Competencies

• Strong interpersonal and communication skills, both written and verbal.
• Exceptional problem-solving and negotiation abilities.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Proficiency in CRM software and other relevant tools (e.g., HubSpot).
• Analytical mindset with the ability to interpret data and develop actionable strategies.
• A customer-focused approach.