Account Manager - DealerClub

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Biotechnology, E-commerceIndustries

Requirements

Proven experience in account management, sales, or customer service, preferably in the automotive industry. Strong interpersonal and communication skills, both written and verbal. Exceptional problem-solving and negotiation abilities. Ability to manage multiple accounts and prioritize tasks effectively. Proficiency in CRM software and other relevant tools (e.g., HubSpot). Analytical mindset with the ability to interpret data and develop actionable strategies. A customer-focused approach is essential.

Responsibilities

Serve as the primary point of contact for car dealer customers, ensuring client satisfaction. Master the platform's features and capabilities. Onboard new dealers and stay in contact through their first buying experience. Build and maintain strong, long-lasting dealer relationships by understanding their needs and delivering exceptional service. Identify opportunities for upselling or cross-selling services/products and collaborate with the outside sales team to drive revenue growth. Maintain consistent buying/selling from dealers within your portfolio. Address dealer concerns and resolve issues promptly to maintain satisfaction and loyalty. Monitor and report on account performance metrics, providing insights and recommendations to improve results. Work closely with internal teams, including marketing and product, to align client objectives with company goals. Maintain accurate and up-to-date records of client interactions, agreements, and account plans. Adapt and adjust role as needed and requested by the leadership team. Make difficult calls and resolve conflicts.

Skills

Account Management

Customer Relationship Management

Sales

Communication

Negotiation

Cars Commerce

Online marketplace for buying and selling cars

About Cars Commerce

Cars Commerce operates as a digital marketplace in the automotive industry, connecting consumers who want to buy or sell cars with automotive businesses like dealerships and manufacturers. The platform provides consumers with essential information about vehicles, including product details, pricing, and seller locations, helping them make informed purchasing decisions. For automotive businesses, Cars Commerce offers insights and data on market trends and consumer behavior, which can enhance their sales strategies. The company generates revenue through advertising and subscription fees from these businesses for services like listings and access to consumer analytics. By utilizing technology and data, Cars Commerce aims to improve the efficiency and effectiveness of the car buying and selling process for both consumers and businesses.

Chicago, IllinoisHeadquarters

1998Year Founded

IPOCompany Stage

Data & Analytics, Automotive & TransportationIndustries

1,001-5,000Employees

Risks

Increased competition from platforms like Cars24 threatens Cars.com's market share.

Cars24's vehicle scrappage scheme may attract environmentally conscious consumers away from Cars.com.

Continuous innovation is required to maintain user engagement against competitors' superior alternatives.

Differentiation

Cars.com offers a comprehensive platform for both car buyers and sellers.

The platform provides valuable insights and data to automotive businesses.

Cars.com is recognized for its extensive EV-related content and services.

Upsides

Increased consumer interest in EVs boosts demand for Cars.com's listings and reviews.

AI-driven personalization enhances user experience and engagement on Cars.com.

The shift towards subscription-based car ownership creates new service opportunities for Cars.com.

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