Account Manager at Sysco

Miami, Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Distribution, SalesIndustries

Requirements

High school diploma
3+ years prior outside foodservice account management or B2B sales experience
Valid driver’s license with a driving record that meets Company insurability standards
Knowledge of Sysco Products, ordering procedures and credit terms
Proficient with customer service management and able to partner cross-functionally
Ability to manage end to end initiatives through challenging deadlines
Excellent organizational and project management skills, including the ability to provide top notch customer service to multiple customers simultaneously
Able to thrive in a fast-paced and changing work environment
Expert in Microsoft Office
Continuously learn existing and new Sysco technologies
Demonstrated experience with and working knowledge of Sysco customers (preferred)
Bachelor's degree (preferred)
5+ years prior foodservice account management, B2B sales experience within restaurant, GPO background (preferred)

Responsibilities

Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately
Collaborate with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions
Liaise with back office and communicate to customer regarding items such as product credit, special orders, etc
Liaise with local contract sales organization to implement direction, best practices via GSC; act as role model for best practice
Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate
Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts
Able to have challenging conversations with internal and external stakeholders
Responsible for appropriate escalation as needed

Skills

Key technologies and capabilities for this role

CRMAccount ManagementCustomer Relationship ManagementSales SupportIssue ResolutionStakeholder Communication

Questions & Answers

Common questions about this position

What is the compensation for the Account Manager role?

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors.

Is this Account Manager position remote or office-based?

This information is not specified in the job description.

What skills are required for the Account Manager position?

Required skills include proficient customer service management with cross-functional partnering, excellent organizational and project management skills, expertise in Microsoft Office, and the ability to thrive in a fast-paced environment.

What is the work environment like at Sysco for this role?

The role involves thriving in a fast-paced and changing work environment, managing up to 50% travel, and building relationships through in-person visits based on customer needs.

What experience makes a strong candidate for this Account Manager role?

Candidates with 3+ years of prior outside foodservice account management or B2B sales experience are required, with 5+ years preferred, especially in foodservice, restaurants, or GPO background.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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