[Remote] Account Manager, Canada at Dandy

Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Dental, Healthcare Technology, SaaSIndustries

Requirements

2+ years in account management, customer success, or B2B sales, preferably in dental, healthcare, or SaaS
Proven track record of meeting revenue or retention goals, handling escalations, and driving adoption
Excellent verbal and written communication skills in English; French proficiency is a plus (especially for Quebec market coverage)
Ability to work independently, manage time effectively, and prioritize tasks in a remote environment
Comfortable using analytics and KPIs to guide decision-making
Quick learner with CRM and productivity tools (e.g., Salesforce, HubSpot, or similar)
Resourceful and proactive, with a consultative approach to resolving customer challenges
Familiarity with Health Canada Compliance – Understand how Health Canada regulates dental materials as medical devices (including Class II/III device requirements) and the Provincial Nuances of regional licensing and practice norms (Ontario vs BC vs Quebec)

Responsibilities

Build and maintain strong, trust-based relationships with dentists, office managers, and clinical staff
Monitor account health to prevent churn and maintain a high Net Dollar Retention rate
Identify and execute on opportunities to grow “same store” sales through upsells, cross-sells, and increased utilization
Conduct regular outbound calls, emails, and virtual meetings to drive engagement and adoption of Dandy products and workflows
Respond promptly to practice needs, troubleshooting issues and coordinating with internal teams for quick resolution
Deliver ongoing product education and best practices to maximize ROI and customer satisfaction
Track account metrics and share actionable feedback with product, operations, and leadership teams
Travel up to 15% for customer visits, events, and company meetings
Maintain a high CSAT/NPS score and respond to and resolve escalations within SLA targets
Achieve target Net Dollar Retention rate
Meet or exceed quarterly same-store sales growth targets
Hit outbound call/engagement cadence (e.g., weekly touchpoints for top accounts)
Document all interactions and action plans in CRM

Skills

Customer Relationship Management

Sales

Account Management

Retention Strategies

Upselling

Cross-selling

Outbound Calling

Email Outreach

Virtual Meetings

Troubleshooting

Product Education

Data Analysis

Dandy

Digital dental lab services and software

About Dandy

Dandy provides digital dentistry solutions to dental practices across the United States, enabling them to transition from traditional methods to modern digital techniques. Their services include digital scanning, design, and manufacturing of dental prosthetics such as dentures and implants. Dandy's proprietary Chairside software simplifies the scanning process, allowing dental professionals to perform complex procedures with greater accuracy and efficiency. Unlike competitors, Dandy offers their Chairside software for free, making it easier for practices to scan patients and submit lab cases. The company generates revenue through the manufacturing and sale of dental products based on these digital scans, along with providing clinical support and live scan feedback. Dandy's goal is to enhance patient experiences and improve operational efficiency for dental practices by facilitating the adoption of digital dentistry.

New York City, New YorkHeadquarters

2020Year Founded

$4.2MTotal Funding

SEEDCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision coverage

Parental planning

Mental health benefits

401(k) plan

PTO

Fitness reimbursements

Risks

Competition from established companies like Align Technology is increasing.

Data privacy concerns are rising with digitalization in the dental industry.

Rising raw material costs could impact Dandy's profit margins.

Differentiation

Dandy offers a unique end-to-end digital dental lab service.

Their Chairside software simplifies the scanning process for dental professionals.

Dandy provides free software, earning revenue from dental prosthetics sales.

Upsides

Growing demand for digital dental solutions aligns with Dandy's offerings.

Personalized dental care trend supports Dandy's customized prosthetics services.

AI integration in dental imaging complements Dandy's digital scanning technology.

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