Account Manager at ConnectWise

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Bachelor’s degree required in related field or equivalent business experience
3+ years of relevant experience
Preferred: Experience with quota, account management, and technical capacities
Ability to manage projects and processes independently with limited supervision
Advanced knowledge of successful sales initiatives typically obtained through advanced education and/or work experience
Ability to situationally adapt and understand new technology/processes as per ConnectWise product requirements
Ability to provide world class customer service while finding opportunities to position sales of new and additional products and services
Ability to effectively manage time and appropriately prioritize workload
Organized, detail oriented, and self-motivated
Familiar with MEDDIC/BANT Forecast Methodology
Knowledge of Salesforce or other CRM’s

Responsibilities

Provides support to the partners with a high attention to detail
Researches, analyzes, and documents findings
May coach and review the work of other team members
Manages and supports a pre-defined list of accounts, catering specifically to growth partners
Focuses on outbound, proactive calls to cultivate additional business within the partner base
Works in collaboration with other sellers within ConnectWise to maximize account coverage and success of the business through a sell through approach
Maintains regular contact with several contacts at each Partner, learning more about Partner’s objectives, struggles and growth projections to increase product breadth
Meets pre-determined sales objectives based on quota attainment and business activity
Works in collaboration with departments to answer partners questions and resolve partner issues in a timely manner
Identifies sales qualified opportunities to build expansion pipeline for the Sales teams
Conducts quarterly business reviews with partners to learn more about partner’s objectives, struggles, and growth projections to increase product breadth and partner satisfaction
Proactively manages renewal notifications and works to ensure partners continue to renew agreements
Uses forecast methodology to accurately manage existing pipeline
Ensures NPS/CSAT satisfaction results

Skills

Key technologies and capabilities for this role

Account ManagementPartner SuccessOutbound CallingCross-Functional CollaborationBusiness DevelopmentResearchAnalysisDocumentationCoaching

Questions & Answers

Common questions about this position

What is the salary or compensation for the Account Manager role?

This information is not specified in the job description.

Is the Account Manager position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Account Manager position?

Required skills include the ability to manage projects and processes independently with limited supervision, advanced knowledge of successful sales initiatives, providing support with high attention to detail, researching and analyzing findings, and meeting pre-determined sales objectives.

What is the company culture like at ConnectWise?

ConnectWise has an inclusive, positive culture that values every colleague's perspectives and skills, accepts all kinds including game-changers and innovators, invites discovery and debate, and is powered by connections, colleagues, and community.

What makes a strong candidate for the Account Manager role?

Strong candidates demonstrate the ability to manage projects independently, possess advanced sales knowledge, excel in partner support with attention to detail, and have a proactive approach to driving partner growth and meeting sales quotas.

ConnectWise

Software platform for IT business management

About ConnectWise

ConnectWise provides a software platform designed for Technology Solutions Providers (TSPs) to manage their business operations effectively. The platform includes tools for business management, remote monitoring and management, remote access, and automation of quotes and proposals, as well as conducting cybersecurity risk assessments. It integrates with numerous key vendors, creating a comprehensive ecosystem that supports various IT sector clients in managing their as-a-service business models. Unlike many competitors, ConnectWise emphasizes community engagement through its network, The IT Nation, which promotes collaboration and knowledge sharing among users. The goal of ConnectWise is to empower TSPs to streamline their operations and enhance their service offerings while fostering an inclusive culture that values diverse contributions from its employees.

Tampa, FloridaHeadquarters

1982Year Founded

$569KTotal Funding

SEEDCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Remote Work Options

Risks

Leadership transition may lead to strategic shifts or instability.

Increased competition from companies like Liongard could impact market share.

Integration challenges with PowerDMARC and EasyDMARC may affect operations.

Differentiation

ConnectWise offers a comprehensive software platform for Technology Solutions Providers (TSPs).

The company integrates with hundreds of vendors, creating a robust ecosystem for users.

ConnectWise fosters a highly engaged community, known as The IT Nation.

Upsides

Growing demand for remote monitoring solutions supports ConnectWise's offerings.

The rise of cloud-based solutions aligns with ConnectWise's subscription revenue model.

Increased collaboration in the IT ecosystem benefits ConnectWise's integration strategy.

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