Customer Care Representative
RuggableSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Eye Care, Medical Devices, PharmaceuticalsIndustries
Requirements
Candidates must possess a Bachelor's Degree or equivalent years of directly related experience, with at least 2 years of relevant experience. Fluency in reading, writing, understanding, and communicating in English is essential. Experience in sales, particularly within the vision care or medical device industry, is expected, along with a demonstrated ability to adapt to changing situations, persuade others, make sound decisions, build customer relationships, and plan effectively.
Responsibilities
The Account Manager will be responsible for increasing territory revenue by selling Alcon's vision care portfolio of products. This involves promoting Alcon's innovative technology and partnering with Eye Care Practitioners using a needs-based selling approach. Key duties include developing and growing relationships, executing strategic plans, clarifying customer needs, promoting customer focus through collaboration, and executing marketing plans to drive product adoption.
Skills
Sales
Account Management
Relationship Building
Needs-based Selling
Marketing Execution
Situational Adaptability
Persuasion
Decision Making
Customer Focus
Planning
Alignment
Alcon
Specializes in eye care products and solutions
About Alcon
Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.
Geneva, SwitzerlandHeadquarters
1945Year Founded
IPOCompany Stage
Social Impact, HealthcareIndustries
10,001+Employees
Benefits
Medical, dental, & vision coverage
HSA Medical Plan
PTO
Paid Parental leave
401k
Retirement Plan Company Contribution
Low payroll deductions
Tuition Reimbursement Program
Annual Bonus
Free Family Contact Lens Program
12 Company Paid Holidays
Risks
FDA recall of contact lenses may harm Alcon's reputation and financial standing.
Antitrust case denial could lead to legal challenges and financial penalties.
Innovative competitors like Signal12 threaten Alcon's market share in eye care.
Differentiation
Alcon leads in eye care with a broad product portfolio and global reach.
The company invests heavily in R&D, ensuring cutting-edge vision solutions.
Alcon's commitment to diversity and inclusion strengthens its corporate culture.
Upsides
Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.
Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.
Recognition as a top employer in Singapore attracts and retains top talent.
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