Sidecar Health - Field Support Representative

Company Overview

Sidecar Health is redefining health insurance with the mission to make excellent healthcare affordable and attainable for everyone. Our passionate team comprises individuals from diverse backgrounds, including tech leaders, policymakers, and healthcare professionals, all united by a desire to fix a broken system and make it more personalized, affordable, and transparent. If you want to use your talents to transform healthcare in the United States, join us!

Must reside in Columbus, GA for consideration.

About the Role

The Member Care team is at the forefront of our business, supporting members on their healthcare journeys. We are expanding our team and seeking warm, passionate individuals to help deliver the best experience in healthcare.

As a Field Support Representative, your primary role is to assist our members by answering their questions, solving their problems, and ensuring they have access to the care they need across Georgia. Our Field Support team works in the field, supporting members at their worksites. They partner closely with our Account Management, Claims, and Provider teams to assist group members with their Sidecar Health benefits.

What You’ll Do

• Visit clients onsite across Georgia to support members in navigating their Sidecar Health plans.
• Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity.
• Assist the Account Management team in identifying and establishing positive relationships with key individuals and HR departments at client groups.
• Perform traditional member care duties, including answering calls, responding to web chats, and/or responding to emails.
• Provide excellent customer service in a timely and positive manner.
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience.

What You’ll Bring

• Access to reliable personal transportation and willingness/ability to drive across Georgia as necessary to service groups and members on-location (travel expenses will be compensated).
• Reliability, strong communication skills, and accountability enabling successful and independent work.
• Ability to problem-solve in real-time, transforming issues and complaints into solutions.
• Ability to educate members on Sidecar Health best practices.
• A desire to grow and develop within the company, with opportunities for advancement due to high visibility working with other teams.
• Strong empathy and relationship-building skills.
• Willingness to drive up to several hours to visit groups in the field.
• Open schedule availability.
• Bilingual skills (preferred).
• Healthcare and/or insurance experience (preferred).

What You'll Get

• Competitive salary and equity package.
• Comprehensive Medical, Dental, and Vision benefits.
• A 401k retirement plan.
• Paid vacation and company holidays.
• The opportunity to make a significant impact at a rapidly growing, mission-driven company transforming healthcare in the U.S.

Sidecar Health adopts a market-based approach.