Account Manager (all genders) - Zalando Fashion Studios at Zalando

Berlin, Berlin, Germany

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Fashion, Digital MediaIndustries

Requirements

Proven Partner Management Expertise: Proven experience managing external partners for high-volume content production with a successful track record, ideally within an agency or brand

Responsibilities

Drive Content Production Excellence: Own a key role in content production, focusing on operational excellence and efficiency with external partners to deliver scalable, cost-effective solutions
Strategic Partner Management: Closely collaborate with and manage external content partners and internal teams, ensuring high-quality content delivery, performance against SLAs/KPIs, and regulatory compliance
Project Leadership & Execution: Plan, coordinate, and execute daily operations (including testing/pilots), refine processes, handle essential project administration (SOWs, NDAs), and manage crisis situations effectively
Process & Quality Optimization: Continuously monitor and evaluate partner performance (e.g., quality scores, time-to-online), streamline partner management processes, and contribute to the development of new framework contracts
Contract & Risk Mitigation: Contribute to contract development and negotiate value-driven terms with procurement; ensure compliance with legal requirements and proactively mitigate risks associated with partnerships
Team Collaboration & Mentorship: Act as a role model embodying Zalando’s principles, providing guidance and mentorship to team members, and collaborating with cross-functional teams to foster a dynamic and effective work environment

Skills

Key technologies and capabilities for this role

Account ManagementPartner ManagementContent ProductionE-commerceVendor ManagementStrategic ConsultingOperational ExcellenceProject ManagementContent StrategySupply Chain Management

Questions & Answers

Common questions about this position

What is the employment type for this Account Manager role?

The position is full-time.

Is this role remote or does it require office work?

This information is not specified in the job description.

What key responsibilities are involved in this role?

The role involves driving content production excellence with external partners, strategic partner management including collaboration and ensuring KPIs/SLAs, and project leadership with planning, coordination, and execution of operations.

What is the company culture like at Zalando?

Zalando emphasizes diversity and inclusion by design, believes diverse teams fuel innovation and creativity, actively seeks talent from all backgrounds, and reduces bias in hiring by focusing on qualifications and skills.

What makes a strong candidate for this position?

Apply even if you don't meet every requirement, as you may be the right fit; focus on your qualifications, skills, and contributions without including personal details like photo, age, or marital status in your CV.

Zalando

European online fashion retail marketplace

About Zalando

Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.

Berlin, GermanyHeadquarters

2008Year Founded

$149.8MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Hybrid Work Options

Company Equity

Professional Development Budget

Visa Support

Wellness Program

Risks

Acquisition of About You may strain financial resources and affect profitability.

Virtual Fitting Room may face technological challenges and user adoption issues.

Competition from Vestiaire Collective's AI advancements could threaten Zalando's market position.

Differentiation

Zalando offers a seamless shopping experience with free delivery and returns.

The company invests heavily in technology for efficient operations and customer satisfaction.

Zalando's wide selection includes both well-known and emerging fashion brands.

Upsides

Acquisition of About You could expand market share in European fashion e-commerce.

Virtual Fitting Room may reduce return rates and improve customer satisfaction.

Zalando Partner platform could enhance third-party seller experience and increase commission revenue.

Land your dream remote job 3x faster with AI

Try Jobo Free