Account Manager at eBay

Runnemede, New Jersey, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, CollectiblesIndustries

Requirements

Proven experience within the e-commerce, specialty or collectibles industry
Strong communication and interpersonal skills, with the ability to build rapport with clients and internal teams
Excellent problem-solving skills and the ability to handle challenging situations with professionalism
Ability to manage multiple clients simultaneously, with a keen attention to detail
Proficiency in using CRM software and other account management tools
A proactive approach to identifying and pursuing efficiency
Bachelor’s degree in business, Marketing, or a related field (preferred)
Minimum of 3-5 years of experience in Collectibles of the Hobby (preferred)
Strong analytical skills and the ability to interpret data to make informed decisions (preferred)
Proficiency in Excel, Smart Sheets or Google Sheets (preferred)

Responsibilities

Provide excellent customer service for clients at the direction of the Consignment team to encourage client satisfaction and retention
Act as a point of contact for clients, addressing their needs and resolving any issues that arise
Collaborate with internal teams to ensure timely and successful delivery of our solutions according to client needs and objectives
Identify opportunities for automation and improvements to save time and improve client satisfaction
Pull data and prepare reports for the client or Consignment team as requested

Skills

Customer Service

Client Relationship Management

Communication

Problem-Solving

Data Analysis

Reporting

Cross-Functional Collaboration

Automation

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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