Senior Client Success Manager
Heartbeat HealthSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Veterinary Technology, eCommerce, Animal HealthIndustries
Requirements
- 2+ years in account management
- Exceptional verbal, written, and presentation skills
- Experience in developing client facing reports with actionable insights and recommendations
- Experience in developing and presenting data analyses and partner business reviews
- Strong working knowledge of Microsoft Office suite (PowerPoint and Excel)
- Interest in client relationship building
- Willingness to travel for client-facing events
Responsibilities
- Act as the main point of contact for all client day-to-day communication and oversight
- Craft agendas, host weekly meetings, and stay on top of action items for key accounts
- Collaborate with cross-functional counterparts to ensure you’re up to speed on the latest business initiatives
- Project manage catalog updates, marketing campaigns, and ad hoc reporting requests for key accounts
- Analyze account performance and create presentations to deliver performance updates and optimization opportunities
- Work with product and engineering on client feedback loop, bug identification and resolutions
- Work with onboarding and implementation to on-board new acquisition clinics
- Nurture Corporate relationships to drive affinity, loyalty, and trust in the Vetcove HD platform
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for this Account Manager position?
The typical base pay range across the U.S. is $70,000/year - $110,000/year + bonus + equity + benefits, with a specific range for Colorado of $75,000 - $90,000 + bonus + equity + benefits.
Is this position remote, and are there any location restrictions?
Yes, the position is 100% remote within the USA.
What skills and experience are required for this Account Manager role?
Candidates need 2+ years in account management, exceptional verbal, written, and presentation skills, excellent time and process management skills, experience in developing client-facing reports with actionable insights, and strong knowledge of Microsoft Office suite, especially PowerPoint and Excel.
What benefits does Vetcove offer for full-time roles?
Benefits include 100% remote work within the USA, medical, dental, and vision insurance, automatic 401k contribution, employee referral program, at-home office setup, bi-annual company retreats, open vacation policy, equity, and monthly team events.
What makes a strong candidate for this Account Manager position at Vetcove?
Strong candidates have 2+ years in account management, exceptional communication and presentation skills comfortable with senior leaders, experience with client reports and data analysis, proficiency in PowerPoint and Excel, interest in relationship building, and a desire to learn in a fast-growing startup.
Vetcove
Centralized platform for veterinary supply procurement
About Vetcove
Vetcove operates in the veterinary supply market, providing a platform for veterinary practices to order supplies and medications efficiently. The platform acts as a centralized marketplace where veterinary professionals can compare prices and availability from various suppliers, allowing them to access products from multiple distributors without the hassle of visiting different websites or contacting multiple suppliers. This saves time and effort for clinics. Vetcove also includes features like order history tracking, cart management, and analytics to assist practices in making informed purchasing decisions. The company partners with veterinary supply distributors, earning a commission on sales made through its platform, which aligns its interests with those of its clients. Vetcove aims to enhance efficiency and transparency in the procurement process for veterinary practices, addressing a vital need in the healthcare industry.
Boston, MassachusettsHeadquarters
2015Year Founded
$51.6MTotal Funding
SERIES_ACompany Stage
Enterprise Software, HealthcareIndustries
51-200Employees
Benefits
Remote Work Options
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Home Office Stipend
Unlimited Paid Time Off
Company Equity
Risks
Emerging B2B marketplaces in Asia may challenge Vetcove's market position.
Dependence on distributor partnerships risks product availability if terms change.
Competitors offering lower commissions could attract distributors away from Vetcove.
Differentiation
Vetcove offers a centralized marketplace for veterinary supplies, streamlining procurement processes.
The platform provides price comparison and analytics, aiding informed purchasing decisions.
Vetcove's commission-based model aligns its interests with veterinary practices' needs.
Upsides
Increased telemedicine demand boosts need for Vetcove's integrated supply chain solutions.
Subscription models in pet care offer Vetcove recurring revenue opportunities.
Corporate veterinary group expansion increases demand for Vetcove's bulk order management.
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