Account Manager at Upstream USA

Gerakas, Greece

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Insurance, Education, FMCG, RetailIndustries

Requirements

BSc/MSc, preferably in a numerate discipline
3-6 years of work experience in consulting, marketing, telecoms, or information technology
Excellent command of the English language
Excellent client-facing and negotiation skills
Strong quantitative, analytical, and problem-solving skills
Able to perform under pressure and deliver results in a demanding and fast-paced environment
Solid understanding of the Mobile, Web, and online advertising industry
Excellent written and spoken communication skills
Attention to detail
Results-driven
Tech-savvy and comfortable in a field combining technology, marketing, and mass psychology
International perspective and cultural awareness
Ambitious, self-driven, dedicated, and flexible
Experience with budget management and cost control
Experience in business development, account management, or B2B client support
Marketing thinking and creative capability
Knowledge of French (considered a plus)
Experience with mobile operators (considered a plus)
Availability for travelling up to 25% of the time

Responsibilities

Ownership of the client relationship: key point of contact between the client and Upstream; ownership of operational and mid-level client contacts; managing client expectations; building and securing client satisfaction
Commercial ownership of the account: significant contribution to implementing the account plan and achieving account targets; contract negotiations and closing; performance monitoring; maintaining the account P&L every month; reconciliations, invoicing, and payments
Coordinating all local operational resources and being responsible for local operational delivery: prizes, logistics, regulatory, supplier contracts, and use of recruitment channels; accountable for client deliverables and all local market inputs
Working closely with internal teams to ensure the project plan is delivered on time
Oversight of service performance: monitoring of traffic; tracking of service performance indicators; monitoring of message performance; monitoring of complaints and customer satisfaction
Identifying opportunities and upselling (services, new products, marketing inventory)
Identifying local partners and product opportunities
Constantly monitoring the local competition landscape and detecting potential risks

Skills

Key technologies and capabilities for this role

Client Relationship ManagementAccount ManagementContract NegotiationP&L ManagementPerformance MonitoringProject CoordinationOperational DeliveryInvoicingService OversightMarket Coordination

Questions & Answers

Common questions about this position

What is the work location for this Account Manager role?

The role is based in Athens, Greece, with a hybrid location type.

What education and experience are required for this position?

Candidates need a BSc/MSc preferably in a numerate discipline and 3-6 years of work experience in consulting, marketing, telecoms, or information technology.

What key skills are needed for the Account Manager role?

Required skills include excellent client-facing and negotiation skills, strong quantitative, analytical, and problem-solving skills, excellent command of English, and a solid understanding of the Mobile, Web, and online advertising industry.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of candidate stands out for this Account Manager position?

The ideal candidate is ambitious, self-driven, dedicated, flexible, results-driven, able to perform under pressure, tech-savvy, and brings fresh thinking and innovation to a fast-paced environment.

Upstream USA

Nonprofit improving contraceptive access nationwide

About Upstream USA

Upstream USA aims to reduce unplanned pregnancies by providing equitable access to a variety of contraceptive options through partnerships with healthcare centers across the U.S. The organization enhances reproductive care by offering training and resources to healthcare providers, enabling them to better serve patients at risk of unintended pregnancies. Unlike many competitors, Upstream USA focuses on data-driven strategies that have demonstrated measurable success, such as a 24% decrease in unplanned pregnancies in Delaware. The ultimate goal is to expand opportunities for individuals by decreasing the rate of unplanned pregnancies.

Oakland, CaliforniaHeadquarters

2014Year Founded

VENTURE_UNKNOWNCompany Stage

Social Impact, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Professional Development Budget

Phone/Internet Stipend

Risks

Potential backlash from conservative groups could impact partnerships and funding.

Increasing competition in the reproductive health sector may challenge Upstream USA's market position.

Changes in federal funding priorities could affect grants and donations availability.

Differentiation

Upstream USA partners with healthcare centers to enhance contraceptive care access.

The organization uses data-driven strategies for sustainable reproductive health outcomes.

Upstream USA provides training and resources to healthcare providers for comprehensive contraceptive options.

Upsides

Telehealth expansion allows Upstream USA to reach more patients remotely.

AI integration enhances data-driven decision-making for optimizing contraceptive care strategies.

Public-private partnerships in healthcare expand Upstream USA's reach and resources.

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