Account Manager at Docebo

Paris, Île-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, Software, Artificial IntelligenceIndustries

Requirements

Must have 5+ years of B2B SaaS sales experience, ideally in learning management / HR tech
Experience with Enterprise clients in the DACH market
Must be fluent in both English and French
Proven track record in closing enterprise deals and building strong C-level relationships
Excellent consultative and presentation skills, including compelling business-value storytelling
Analytical, data-driven mindset with a clear results orientation
Proactive, customer-focused, and experienced in managing complex projects
Ability to travel up to 40% of the time
Note: This role is Hybrid in our Paris office

Responsibilities

Build, maintain, and expand long-term customer relationships (new business & existing accounts)
Advise HR, L&D, and business stakeholders on modern learning management strategies and Docebo solutions
Develop business cases and ROI arguments together with customers
Identify cross- and upselling opportunities within existing accounts
Coordinate with internal partners such as Professional Services, Technical Experience Managers, Pre-Sales, Business Development Reps, Account Executives, RevOps, Product, and Engineering teams
Apply sales frameworks (e.g., MEDDPICC) to ensure pipeline transparency and forecasting accuracy
Create customer champions that will participate in Docebo Marketing initiatives
Own and execute recurring structured account business reviews designed to focus on adoption, utilisation, and critical business objectives

Skills

Account Management

Customer Relationship Management

Client Retention

Account Growth

Product Expertise

Territory Management

Renewal Management

Account Penetration

Docebo

Corporate e-learning platform with AI integration

About Docebo

Docebo creates software and support systems to assist businesses in training their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and engaging. This approach sets Docebo apart from traditional learning management systems that focus solely on formal courses. The company primarily targets corporate clients across different industries, recognizing the growing need for effective training solutions in the corporate e-learning sector. Docebo operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access its platform, allowing for flexible usage based on their needs. The company's goal is to provide a comprehensive learning platform that supports continuous employee development and adapts to the evolving demands of the workforce.

Toronto, CanadaHeadquarters

2005Year Founded

$5.6MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Paid Vacation

Employee Stock Purchase Plan

Hybrid Work Options

Remote Work Options

Risks

Dayforce's new LMS launch could increase competition in the e-learning market.

CFO transition might cause temporary instability in Docebo's financial management.

Warburg Pincus's share acquisition may lead to increased influence over company decisions.

Differentiation

Docebo integrates formal, social, and experiential learning methods, enhancing learning personalization.

The platform leverages advanced AI capabilities for dynamic and personalized learning experiences.

Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

Upsides

Docebo's partnership with Class Technologies enhances virtual instructor-led training capabilities.

Recognition with nine Brandon Hall Awards reinforces Docebo's leadership in learning innovation.

The alliance with Deloitte supports building robust learning ecosystems for large organizations.

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