Account Manager at Latent AI

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

4+ years of experience in Account Management, Customer Success, or Implementation roles, ideally within healthcare technology or B2B SaaS environments
Demonstrated ability to successfully project manage product implementations from kickoff through ongoing customer management
Strong skills in customer relationship building, change management, and proactive problem-solving
Proven capability to communicate technical information clearly to non-technical stakeholders
Proactive, customer-obsessed mindset with a willingness to learn and transform user feedback into actions for engineering teams
Full-time onsite availability in SF or New York offices 5 days a week, with regular travel (2-3 trips per month across the country, 2-3 days each)

Responsibilities

Help onboard customers and drive an implementation alongside technical resources
Define clear KPIs and success criteria with customers from the outset
Establish and maintain productive relationships with key technical contacts and leadership at customer sites
Set a shared strategic vision for customer partnerships, aligning on immediate objectives and long-term growth
Own and manage the entire customer implementation lifecycle, proactively guiding clients through well-defined technical onboarding processes
Troubleshoot basic issues, escalating effectively to engineering when needed
Drive rapid implementation timelines to accelerate customer value realization
Plan and execute structured Go-Live events and comprehensive onsite training sessions
Facilitate change management, quickly moving users from initial onboarding to proficient daily utilization through targeted education and superuser enablement
Actively manage and mitigate adoption risks, ensuring all users achieve their "aha" moment swiftly
Conduct regular Monthly Business Reviews and KPI assessments with customer management, clearly communicating Latent’s value
Organize consistent feedback loops, capturing customer insights to influence product improvements
Maintain continuous communication with Pharmacy leadership, ensuring alignment and satisfaction at all organizational levels
Regularly travel onsite to deepen relationships and uncover further growth opportunities
Support Account Executives in identifying and driving upsell opportunities
Maintain a clear line of communication with internal leadership, flagging opportunities or concerns promptly
Coordinate executive engagement activities, including customer dinners and strategic meetings at conferences

Skills

Key technologies and capabilities for this role

Account ManagementCustomer OnboardingProduct AdoptionImplementation ManagementKPI DefinitionStrategic AlignmentRelationship BuildingHealthcare SystemsUser FeedbackCustomer Success

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This is a full-time onsite role requiring presence in our SF or New York offices 5 days a week, with regular travel to customer sites across the country, expecting 2-3 trips per month of 2-3 days each.

What are the key responsibilities of the Account Manager?

Responsibilities include kickoff and strategic alignment with customers, owning the technical implementation lifecycle, planning go-live events and change management, and conducting analytics, feedback, and ongoing management through monthly reviews.

What skills or qualities make a strong candidate for this role?

Strong candidates are proactive, customer-obsessed, willing to learn, and able to transform user feedback into actions for the engineering team, with the role being extremely product-facing.

What is the team structure like?

The Account Manager will join our core team of 6 to help oversee and manage healthcare systems.

What is the salary or compensation for this position?

This information is not specified in the job description.

Latent AI

Optimizes AI for edge computing applications

About Latent AI

Latent AI focuses on enhancing artificial intelligence for edge computing, which involves processing data close to where it is generated, like on smartphones and IoT devices. Their main product is an edge MLOps workflow that automates and simplifies the deployment of AI models on these devices, ensuring they are efficient, secure, and require minimal maintenance. This company stands out from competitors by specifically targeting the edge computing market and providing a software development kit (SDK) called Latent LEIP, which aids developers in creating and deploying AI models. The goal of Latent AI is to make AI more accessible and efficient for applications that need real-time data processing, such as in autonomous vehicles and smart cities.

Menlo Park, CaliforniaHeadquarters

2018Year Founded

$21.9MTotal Funding

SERIES_ACompany Stage

Automotive & Transportation, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Risks

Competition from tech giants like Google and Amazon threatens Latent AI's market share.

Rapid AI advancements may outpace Latent AI's current capabilities, requiring continuous innovation.

Dependency on key partnerships, like Booz Allen, poses risks if relationships change.

Differentiation

Latent AI specializes in optimizing AI for edge computing applications.

Their edge MLOps workflow ensures efficient, secure AI model deployment on edge devices.

Latent AI's SDK, Latent LEIP, streamlines AI model creation and deployment for developers.

Upsides

Growing interest in federated learning enhances privacy and efficiency for edge AI.

The rise of TinyML aligns with Latent AI's focus on resource-constrained edge devices.

5G technology adoption boosts data transmission speed for Latent AI's solutions.

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