Account Manager at PatSnap

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, Innovation IntelligenceIndustries

Requirements

3 years and above of sales and/or account management experience with customers in the Japan region
Possess strong communication, presentation, and leadership skills
Account management experience in handling large volumes of accounts is a plus
Educational background or professional experience in intellectual property/manufacturing/engineering/chemical/electronics is a plus
Proven track record of performance in past account management and expansion positions
Experience in enterprise SaaS sales is a plus
You are self-motivated, curious, adaptable, and proactive; thrive working in an innovative and fast-paced environment, and have a sense of ownership
You are a team player with experience working with various internal and external stakeholders

Responsibilities

Drive revenue growth for our organization and the businesses we support by managing the entire customer lifecycle, mainly around renewal and expansion
Build and maintain strong relationships with customers
Improve the performance of our clients' IP and R&D workflow in a client-centric manner
Adopt a data-driven approach to sales funnel management and account management with accurate forecasting
Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
Conduct customer onboarding meetings and quarterly business reviews
Analyze your territory and convert opportunities into growth. Exceed sales targets and KPIs consistently
Manage and convert the pipeline with accurate reporting
Keep up to date with all major product updates for the ability to articulate their value to our clients

Skills

Key technologies and capabilities for this role

Account ManagementSales ForecastingCustomer OnboardingQuarterly Business ReviewsRevenue GrowthBusiness DevelopmentRelationship ManagementSales Funnel ManagementIP ManagementR&D Workflow

Questions & Answers

Common questions about this position

What experience is required for the Account Manager role?

Candidates need 3 years and above of sales and/or account management experience with customers in the Japan region, along with a proven track record of performance in past account management and expansion positions. Experience in enterprise SaaS sales, account management with large volumes of accounts, and background in intellectual property/manufacturing/engineering/chemical/electronics are pluses.

What are the key responsibilities of the Account Manager?

The role involves driving revenue growth by managing the customer lifecycle focused on renewals and expansions, building strong customer relationships, conducting onboarding and quarterly reviews, adopting data-driven sales management, and exceeding sales targets.

What personal qualities are they looking for in candidates?

They seek self-motivated, curious, adaptable, and proactive individuals who thrive in an innovative and fast-paced environment, have a sense of ownership, and are team players experienced with internal and external stakeholders. Strong communication, presentation, and leadership skills are also required.

Is the role remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

PatSnap

Intellectual property and innovation intelligence platform

About PatSnap

PatSnap offers a platform that helps businesses, inventors, and researchers understand patents and innovation. Its main product aggregates and analyzes data from patents, scientific literature, and market reports, enabling clients to make informed decisions about their R&D investments. PatSnap operates on a subscription model, providing various service tiers and educational courses to empower clients in leveraging their innovation data. The company's goal is to help clients drive business growth and maintain a competitive edge through effective use of intellectual property.

Singapore, SingaporeHeadquarters

2007Year Founded

$342MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Consulting, EducationIndustries

501-1,000Employees