Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Enterprise SoftwareIndustries
Requirements
- Minimum of 5 years of direct sales or account management experience, with a strong preference for candidates from the technology/software industry
- Demonstrated track record of consistently exceeding quota in SaaS sales, driving new product adoption
Responsibilities
- Strategically manage and grow a portfolio of customer accounts, driving retention and expansion to achieve ARR growth targets
- Deeply understand customer business goals, use cases, and success criteria to proactively identify growth opportunities
- Develop a comprehensive understanding of the competitive landscape and industry trends to inform account strategies
- Lead impactful business reviews and regular check-ins to ensure continuous alignment on value delivered and evolving customer needs, fostering long-term partnerships
- Cultivate and maintain strong, trust-based relationships with key customer stakeholders and decision-makers, acting as a trusted advisor
- Proactively identify and close upsell and cross-sell opportunities that align with customer objectives and enhance their success with Simpplr, including presenting and demonstrating product solutions effectively
- Drive and negotiate renewals, ensuring smooth negotiations and timely execution
- Collaborate closely with Customer Success and Professional Services teams to ensure seamless onboarding, successful adoption, and maximum value realization for customers
- Act as a customer advocate, coordinating with Support and Product teams to resolve escalations efficiently and champion customer needs and feature requests
- Maintain accurate and up-to-date account and opportunity records in Salesforce and related systems, tracking engagement, renewal forecasts, and growth pipelines
- Prepare and present reports on account status for clients and internal stakeholders
- Contribute valuable customer insights to internal teams, actively collaborating on strategic marketing plans and informing product development and customer experience strategies
- Manage a sales pipeline and provide accurate forecasts for assigned accounts
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the main responsibilities of the Account Manager role?
The role involves strategically managing and growing a portfolio of customer accounts, driving retention and expansion to achieve ARR growth targets, understanding customer goals to identify opportunities, leading business reviews, cultivating relationships, closing upsell opportunities, and driving renewals while collaborating with other teams.
What experience is ideal for this Account Manager position?
Simpplr seeks a driven and experienced sales professional passionate about cultivating key account relationships and driving revenue growth, who thrives in engaging in business and technical conversations with C-level executives, navigating complex multi-party sales with a consultative approach.
Is this Account Manager role remote or office-based?
This information is not specified in the job description.
What is the compensation for the Account Manager position?
This information is not specified in the job description.
What makes a strong candidate for this Account Manager role at Simpplr?
A strong candidate is excited by expanding presence within existing accounts, forging strong executive relationships, uncovering expansion opportunities, and maximizing customer retention, with the ability to guide clients through complex sales cycles and develop strategic account plans.
Simpplr
Modern intranet platform for employee engagement
About Simpplr
Simpplr offers a modern intranet platform that aims to improve employee experience and strengthen company culture. The platform is designed to provide a seamless and personalized experience for employees, regardless of their work location. It serves a diverse range of clients, including businesses of all sizes across various industries, and has gained the trust of over 700 customers. Simpplr operates in the digital communication and collaboration market, which has grown due to the rise of remote work. The platform enhances internal communication, tracks employee sentiment, and promotes digital wellbeing, allowing employees to efficiently access necessary information, thus boosting productivity and collaboration. Unlike many competitors, Simpplr focuses on creating a cohesive experience tailored to the needs of employees. The company's goal is to provide a service that fosters a strong company culture and improves overall employee engagement.
Redwood City, CaliforniaHeadquarters
2014Year Founded
$119.6MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees
Benefits
Generous PTO
Flexible work hours
Remote work options
Premium medical, mental, dental, & vision coverage
Career development
Equity incentives
Retirement contributions
PTO to volunteer
Risks
Competition from Zoom's Workvivo could impact Simpplr's market share.
Integration challenges from acquiring Socrates.ai may divert focus from core offerings.
Strategic shifts by new CMO Gary Sevounts could affect brand perception.
Differentiation
Simpplr is recognized as a leader in the 2024 Gartner Magic Quadrant.
The platform offers AI-driven personalized employee experiences, enhancing engagement and productivity.
Simpplr's acquisition of Socrates.ai boosts its AI capabilities for comprehensive solutions.
Upsides
Growing demand for AI-driven platforms supports Simpplr's market expansion.
Hybrid work models increase the need for robust digital communication tools.
The intranet software market is projected to grow at a 14.2% CAGR until 2028.
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