Account Manager at Global Payments

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial ServicesIndustries

Requirements

Ability to plan and oversee enterprise-level support and service activities for company products and services
Strong client relationship management skills to develop understanding of client business and product installations
Capability to act as a single point of client contact for coordinating resolution of service incidents and escalation of technical issues
24/7 on-call availability with appropriate response to ensure support groups react with empathy to client impact
Experience acting as the voice of the customer to identify product support and development needs
Skills in maintaining long-term relationships with clients and referral partners
Ability to identify new product services based on client's strategic business direction
Proficiency in ensuring quality service and operational performance within client project and delivery standards
Expertise in preparing and leading Client Business Reviews, including reporting collection and analysis
Strong forecasting, revenue validation, and billing accuracy skills for monthly/quarterly reporting
Accountability for achieving revenue targets, profitability, and strategic growth for new and existing accounts

Responsibilities

Responsible and accountable for the totality of client and referral partner relationships for assigned accounts, including products like Payroll Card, Earned Wage Access, Digital Tips, and Incentive and Disbursement solutions
Provide appropriate support and service activities for clients of varying sizes
Be on call 24/7 and respond to incidents, updating client business groups during and after severity one incidents
Act as the voice of the customer, identifying and communicating product support and development needs internally
Maintain long-term relationships, understand client business to identify service needs, plan delivery, and drive proactive mechanisms to reduce downtime and costs
Coordinate resolution of service incidents and escalate technical, regulatory, or financial issues to leadership
Ensure quality service and operational performance within client standards
Act as client advocate in Client Business Reviews, aligning needs with internal solutions, and handle setup/preparation including reporting
Forecast revenue and lines accurately on monthly/quarterly basis and validate monthly billing/invoices
Achieve revenue targets for new/existing accounts and strategic growth targets, ensuring profitability of new deals
Collaborate with sales and support groups to demonstrate value and identify opportunities for expanded support business

Skills

Key technologies and capabilities for this role

Account ManagementClient Relationship ManagementPayments SolutionsMerchant ServicesPayroll CardEarned Wage AccessDigital TipsIncentive SolutionsDisbursement SolutionsService DeliveryIssue EscalationRevenue GrowthCustomer Support

Questions & Answers

Common questions about this position

What are the main responsibilities of the Account Manager role?

The role involves planning and overseeing enterprise-level support for clients, acting as the single point of contact for service incidents, maintaining long-term client relationships, and ensuring quality service for products like Payroll Card, Earned Wage Access, Digital Tips, and Incentive solutions.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this Account Manager position?

This information is not specified in the job description.

What is the work schedule like for this role?

The position requires being on call 24 hours a day, 7 days a week, to respond to client issues and ensure support groups react appropriately.

What makes a strong candidate for this Account Manager role?

Strong candidates should excel in client relationship management, coordinating service incident resolutions, understanding client business needs, and communicating product support requirements internally, especially for enterprise-level accounts.