Account Manager at Remitly

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, SaaSIndustries

Requirements

3–5 years account management experience in B2B subscription/analytics (SaaS or DaaS background required)
Arabic speaker with fluency in English is required
French language skills would be a strong advantage
Proven record of hitting retention, upsell, and cross-sell quotas
Consultative, relationship-driven with strong negotiation skills
Data-driven mindset with ability to demonstrate client ROI
Strong consultative selling and value articulation skills
High energy, disciplined pipeline management
Strong commercial negotiation capability (pricing, T&Cs, multi-year agreements)
Demonstrable territory planning capabilities
Excellent cross-functional communication skills
Region in scope includes Levantine, Saudi Arabia, and North Africa

Responsibilities

Own a defined portfolio of accounts with full accountability for retention and growth
Develop structured account plans, identifying upsell/cross-sell opportunities
Facilitate regular business reviews, ensuring value recognition and reinforcement
Partner with Editors, Consultants, and Client Specialists to elevate client experience and strengthen client outcomes
Serve as role model and mentor for junior account managers
Continuously identify whitespace and unmet needs within accounts and collaborate closely with Sales Specialists (BDMs) to co-develop and execute expansion strategies that drive sustainable account growth

Skills

Account Management

SaaS

DaaS

Upsell

Cross-sell

Retention

Business Reviews

Consultative Selling

Negotiation

Pipeline Management

Territory Planning

Arabic

English

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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