Account Manager 2, Enterprise Direct Sales at Comcast

Pittsburgh, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, TechnologyIndustries

Requirements

Excellent written and oral communications, interpersonal skills, planning, presentation and organizational skills
Excellent knowledge of Company's products/services, pricing practices and selling skills
Ability to exercise independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance; ability to work nights, weekends, variable schedules and overtime as necessary
Understanding of Operating Principles and ability to apply them in job performance
Enthusiasm as learners, users and advocates of company technology, products, services, and digital tools
Ability to collaborate with Sales, Finance and Operations leadership
Ability to position and sell services to C-level and Executive personnel

Responsibilities

Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities
Proactively engage customers to understand changing business needs and identify upselling/cross-selling and new product revenue growth opportunities
Renew customer contracts to protect and grow existing revenue streams
Maintain excellent knowledge of Company's products/services, pricing practices and selling skills to position and align Business Services with assigned accounts
Initiate and deliver proposed solutions for products like Advanced Voice, Metro Ethernet, Active Core, SD-WAN, Managed Router and other Business Class products
Maintain customer satisfaction and serve as primary escalation point for customer issues, coordinating with internal teams for resolution
Manage cultivation, execution and delivery of sales and services to local and regional Enterprise and mid-market accounts
Collaborate with Sales, Finance and Operations leadership to develop account management plans and strategies for sales and retention
Position and sell Company Business Class services across multiple organizational levels, including C-level and Executive personnel
Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate goals
Own the customer experience by putting customers first and providing seamless digital options
Win as a team by collaborating to achieve big outcomes
Other duties and responsibilities as assigned

Skills

Key technologies and capabilities for this role

account managementsales leadershipstrategic planningrevenue growthcustomer relationship managementupsellingcross-sellingcontract negotiationquota achievementproduct knowledge

Questions & Answers

Common questions about this position

What are the main responsibilities of this Account Manager role?

The role involves providing strategic account management for mid-market customers, meeting sales quotas through incremental sales, renewing contracts, identifying upselling opportunities, and maintaining customer satisfaction as the primary escalation point.

What products or services will I be selling in this position?

You will sell Company Business Class services including Advanced Voice, Metro Ethernet, Active Core, SD-WAN, Managed Router, and other relevant products.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does Comcast's company culture emphasize?

Comcast emphasizes passion for teamwork, innovation to revolutionize industries, and leading the future in media and technology, driven by remarkable people creating cutting-edge products for millions of customers.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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