[Remote] Account Manager at Medely

Remote

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$98,000 – $108,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Technology, StaffingIndustries

Requirements

3-5 years of account management experience in SaaS or technology, with at least 1 year in a high-growth startup; healthcare experience is a plus
Proven track record of driving adoption, renewals, and expansion within a customer base
Skilled at managing escalations and negotiating positive outcomes for both customers and the business
Able to manage multiple projects simultaneously with strict attention to detail
Strong communicator with the ability to engage technical and non-technical stakeholders at all levels
Analytical, organized, and highly collaborative - thrive in cross-functional environments
Tech-savvy; familiarity with Salesforce and Google Workspace

Responsibilities

Responsible for the success, retention, and expansion of healthcare facility customers
Act as a trusted partner to accounts, proactively guiding customer strategy
Run recurring business reviews with customers to measure success and identify gaps
Identify and nurture upsell opportunities within your book of business
Drive customer renewals and achieve retention and renewal targets
Build a cadence of proactive customer touchpoints to drive engagement
Collaborate cross-functionally with Sales, Product, and Clinical Ops teams to resolve customer needs and escalate issues
Serve as a trusted advisor to customers, helping them achieve operational and staffing goals
Develop a feedback loop with Product and Clinical Ops teams to share customer insights
Expand existing accounts through consultative upselling
Occasional travel (local and overnight) to meet clients and promote Medely
Play a leadership role in improving Medely’s account management playbook and mentoring new team members

Skills

Account Management

Customer Retention

Upselling

Business Reviews

Relationship Building

Sales

Healthcare Staffing

Customer Strategy

Cross-functional Collaboration

Renewals

Medely

Connects healthcare professionals with facilities

About Medely

Medely connects healthcare professionals, like nurses and allied health workers, with hospitals and outpatient facilities that need temporary or permanent staff. The platform allows healthcare facilities to post their staffing needs, while professionals can accept assignments that fit their skills and schedules. Medely operates on a marketplace model, earning revenue through fees for successful matches and offering subscription plans for ongoing staffing support. The platform provides flexibility for healthcare workers, enabling them to choose their work hours and locations, while helping facilities efficiently fill staffing gaps to ensure patient care is maintained. Medely stands out by focusing on the needs of both healthcare providers and professionals, making it a significant player in the healthcare staffing industry.

Los Angeles, CaliforniaHeadquarters

2015Year Founded

$134MTotal Funding

SEEDCompany Stage

HealthcareIndustries

201-500Employees

Benefits

Competitive compensation

401k

Medical, dental, and vision insurance

PTO

Remote

Risks

Increased competition from platforms like Nomad Health and Incredible Health.

Potential legal challenges related to worker classification in the gig economy.

Ongoing nursing shortage intensifies competition for recruiting healthcare professionals.

Differentiation

Medely offers a tech-driven platform for flexible healthcare staffing solutions.

The company connects healthcare professionals with facilities through an on-demand marketplace.

Medely's marketplace model charges fees for successful staffing matches.

Upsides

Increased demand for telehealth services boosts Medely's platform expansion opportunities.

The rise of gig economy platforms allows Medely to offer unique benefits.

AI integration enhances Medely's matching process efficiency.

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