Account Executive, Expansion

Position Overview

• Location Type: Not Specified
• Job Type: Not Specified
• Salary: Not Specified

7shifts is an all-in-one team management software platform designed for the restaurant industry, used by over 50,000 restaurants and 1 in 10 restaurant workers across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together.

As the Account Executive, Expansion at 7shifts, you will work with existing customers to drive revenue growth and increase payroll attach rate. Reporting to the Senior Manager, SMB Sales, your role will focus on identifying customer pain points, uncovering opportunities for account expansion, demonstrating tailored solutions, and closing deals through proactive follow-ups and strategic objection handling.

We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.

Responsibilities

• Serve as the primary contact for existing 7shifts customers across all channels (text, email, and phone), communicating our value proposition and driving revenue growth.
• Host product demos with existing customers using thoughtful discovery to identify their needs and recommend 7shifts solutions that enhance their experience.
• Effectively manage lead and opportunity pipelines, working efficiently to qualify customers and close good-fit restaurants on upsells, new add-ons, Payroll, and location expansion to achieve targets.
• Leverage sales tools to execute and accurately track activities (Salesforce, Outreach, Gong, Slack).
• Collaborate with cross-functional partners such as SDRs, Product, Support, Implementation, Mid Market Sales, and Marketing to drive results and share valuable customer insights.

Requirements

• Previous experience in a high-volume, quota-carrying tech sales role where you consistently demonstrated high performance and target attainment.
• Experience in uncovering customers' needs through deep discovery within existing accounts to drive value-based expansion.
• A strong bias toward action and a sense of urgency to move with speed.
• Tech-savvy and skilled in using sales tools to manage your pipeline efficiently, prioritize tasks, and maximize productivity.
• Solutions-oriented approach, proactively addressing restaurant pain points and confidently handling objections to find the best outcomes for customers.
• Growth mindset, seeing challenges as opportunities, adapting to change with enthusiasm, and embracing new ideas with curiosity and resilience.

Preferred Qualifications

• Experience closing MRR and/or Payroll sales opportunities.
• Availability to work the equivalent of 11 AM - 7 PM ET (from any timezone).
• Previous experience in the restaurant-tech industry or working in a restaurant setting.

Our Commitment to Our Team Members

• Opportunity: Exciting time to work at 7shifts with evolving product and scaling team, offering unique learning opportunities and accelerating professional growth.
• Challenge: Tackling real problems for restaurant owners, playing a key role in solving those problems and elevating an entire industry.
• Culture: Valuing integrity, adaptability, and collaboration in an environment that moves quickly to drive incredible impact, recognized as one of the best workplaces in North America.
• Equity: Equity in a Series C, VC-backed SaaS company, enabling every team member to be an owner of their future success.
• Health and Wellness: Competitive health benefits, lifestyle spending accounts, corporate discounts, and a parental leave program.
• Flexibility: Intentional approach to team flexibility.