Account Director - United States at Insider

United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Marketing Technology, B2BIndustries

Requirements

Experience in account management, renewals, and stakeholder management in a B2B SaaS environment
Ability to work in coordination with Customer Success Managers and serve as the primary executive contact
Skills in driving renewals, creating expansion and MRR raise opportunities, and handling contract terms including price negotiations
Proficiency in sponsor nurturing, discovering stakeholders and their needs, matching them with product suites, conducting Business Reviews, managing renewal processes, and contract negotiations
Capability to succeed in a team selling environment for account penetration and coverage
Ability to consistently forecast monthly and quarterly performance

Responsibilities

Own a portfolio of existing accounts and take responsibility for their retention and growth
Identify upsell and cross-sell opportunities within existing accounts
Proactively own renewals in accounts in cooperation with the Customer Success team
Negotiate deals and contracts at various levels within targeted accounts, with primary focus on renewals and expansion
Manage high-level stakeholders across all account bases
Conduct sponsor nurturing, discover all stakeholders and their needs to match with Insider product suites, perform Business Reviews, handle renewal processes, and contract negotiations
Consistently forecast monthly and quarterly performance

Skills

Account Management

B2B Sales

SaaS

Customer Experience

Marketing Platforms

Customer Data Platforms

Personalization

Cross-Channel Campaign Management

Omnichannel Marketing

Insider

Growth management platform for digital marketers

About Insider

Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.

Istanbul, TürkiyeHeadquarters

2012Year Founded

$751MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Professional Development Budget

Risks

Rapid expansion may strain resources and affect service quality.

Integration challenges from mergers and acquisitions could impact performance.

Reliance on AI exposes Insider to data privacy regulation risks.

Differentiation

Insider offers a unified Growth Management Platform for digital marketers.

The platform uses AI to deliver personalized customer experiences across multiple channels.

Insider's SaaS model ensures scalability and steady revenue through subscription fees.

Upsides

Insider raised $500M in 2024 to boost AI strategy and global expansion.

The company is expanding in Latin America, creating 160 jobs by 2027.

Insider's platform is used by Fortune 500 companies, enhancing its market credibility.

Land your dream remote job 3x faster with AI

Try Jobo Free