Account Director, Retail at OpenAI

San Francisco, California, United States

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$350,000 – $350,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, E-commerce, Consumer Goods, TechnologyIndustries

Requirements

14+ years selling complex enterprise software or platform-as-a-service solutions
4+ years selling to retail or consumer goods customers
Experience managing C-suite relationships across merchandising, IT, marketing, and commercial teams
Strong understanding of retail and consumer goods workflows (e.g., inventory management, customer analytics, e-commerce operations, marketing campaigns)
Familiarity with data privacy, compliance (PCI DSS, GDPR), and security considerations in retail
Demonstrated ability to design and execute complex deal and partnership strategies
Customer-centric and can translate complex market and business needs into transformative AI solutions
Passionate about advancing consumer experiences through the safe and ethical use of AI
A builder who enjoys designing scalable systems and repeatable sales motions from the ground up
A strategist who anticipates industry shifts and guides enterprise customers through them
Energized by ambiguity and motivated to create structure and clarity across complex, cross-functional engagements

Responsibilities

Manage a focused portfolio of retail accounts, developing and executing on long-term strategic account plans
Lead complex, multi-stakeholder sales cycles spanning merchandising, operations, marketing, and commercial functions
Partner with solutions and research engineering to design pilots that demonstrate measurable business and customer impact
Collaborate with compliance, privacy, and security teams to ensure responsible deployment of AI in regulated environments
Own a revenue and consumption target; manage forecasts and pipeline reporting
Monitor industry and regulatory trends (e.g., FTC, consumer protection, etc.) to guide customer and product strategy
Represent OpenAI at industry conferences and thought-leadership events (e.g., NRF, Shoptalk)
Partner cross-functionally with marketing, partnerships, and communications to build the Retail go-to-market motion

Skills

Key technologies and capabilities for this role

Enterprise SalesAccount ManagementRetail IndustryExecutive RelationshipsSupply Chain OptimizationMerchandising StrategiesCustomer ExperienceAI DeploymentCompliancePrivacySecurity

Questions & Answers

Common questions about this position

What is the salary for the Account Director, Retail position?

The salary is $350K.

Is this role remote or based in an office?

This role is based in San Francisco with a hybrid work model of three days in the office per week. OpenAI offers relocation assistance to new employees.

What experience is required for this Account Director role?

Candidates need 14+ years selling complex enterprise software or platform-as-a-service solutions, 4+ years selling to retail or consumer goods customers, experience managing C-suite relationships, strong understanding of retail workflows, and familiarity with data privacy and compliance.

What is the team like at OpenAI for this role?

The Go To Market (GTM) team consists of Sales, Solutions, Support, Marketing, and Partnership professionals working together to help customers deploy AI products. They collaborate with researchers, engineers, and retail-focused solution strategists in pursuit of building safe AGI that benefits humanity.

What makes a strong candidate for this Account Director position?

A strong candidate has 14+ years of enterprise sales experience, including 4+ years in retail or consumer goods, proven C-suite relationship management, deep retail workflow knowledge, and expertise in data privacy and compliance.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.

Customizable ChatGPT personas could lead to privacy and ethical concerns.

Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.

OpenAI's AI models, like Sora, offer unique video creation from text descriptions.

OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.

Customizable ChatGPT personas enhance user engagement and satisfaction.

OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

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