Account Director - Named Accounts at Blend

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Financial Services, BankingIndustries

Requirements

7-10 years in account management or sales in SaaS/fintech, with a proven track record of managing enterprise-level accounts
Experience driving expansion for financial institutions, ideally with SaaS or low-code platforms
Strategic account planning and revenue growth expertise
Exceptional executive communication and negotiation skills
Proficiency in CRM tools (e.g., Salesforce) and QBR preparation
Ability to synthesize customization and adoption data for strategic decisions
Bachelor’s degree in Business, Finance, or related field; MBA preferred
Strategic thinker with a customer-centric mindset
High ownership and ability to navigate complex stakeholder dynamics

Responsibilities

Develop and execute account strategies to drive revenue growth, targeting 10-15% annual expansion (e.g., additional licenses, premium modules)
Own and plan renewal strategies designed to uplift PFL, drive revenue, and encourage Blend usage
Organize the selling of partner products that are part of the overall Blend ecosystem
Identify cross-sell/upsell opportunities in collaboration with Senior Professional Services Consultant, using customization and adoption insights
Lead Quarterly Business Reviews (QBRs) with executive stakeholders, presenting ROI and strategic roadmaps
Build and maintain C-level relationships with client executives, ensuring alignment on business objectives
Act as the escalation point for strategic issues (e.g., major compliance disputes, contract renewals)
Partner with Senior Professional Services Consultant and Training & Enablement Specialist to align on customization needs, feature adoption, metrics, and training outcomes
Own and expand annual services spend/P&L
Coordinate with the centralized due diligence team for executive-level TPRM/due diligence escalations
Maintain CRM updates (e.g., Salesforce) on account health, opportunities, and risks
Track expansion metrics and retention rates for leadership reporting

Skills

Key technologies and capabilities for this role

Account StrategyRevenue ExpansionCustomer RetentionQuarterly Business ReviewsExecutive AlignmentCross-sellUpsellStrategic PlanningSales LeadershipCustomer Success

Questions & Answers

Common questions about this position

What experience is required for the Account Director role?

Candidates need 7-10 years in account management or sales in SaaS/fintech, with a proven track record of managing enterprise-level accounts and driving expansion.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this Account Director role remote or does it require office work?

This information is not specified in the job description.

What does Blend's company culture emphasize for this role?

Blend is a diverse team of problem solvers who believe financial resources should be more accessible, seeking a strategic, customer-obsessed sales leader who thrives on building trust and delivering outcomes.

What makes a strong candidate for the Account Director position?

A strong candidate has 7-10 years of SaaS/fintech experience managing enterprise accounts, a track record of driving 10-15% annual expansion, and excels at C-level relationship building and cross-functional collaboration.

Blend

Streamlines lending process for financial institutions

About Blend

Blend simplifies the lending process for financial institutions with its digital platform, allowing them to process over $3 billion in loans daily. The platform includes automated verifications, instant pre-approvals, and seamless electronic closings, which enhance efficiency and reduce costs. Blend stands out from competitors with its modular architecture and no-code configuration tools, enabling quick adaptation to market changes and personalized customer experiences. The company's goal is to improve loan processing efficiency and customer acquisition for its clients.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$646.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Meaningful equity and a 401(k) plan

Comprehensive health benefits

Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more

16 weeks of paid parental leave

Generous vacation policy

Work from home office set up stipend and internet stipend during COVID-19

Risks

Increased competition from emerging fintechs could erode Blend's market share.

Recent stock price decline may indicate investor concerns about Blend's future.

Volatility in the FinTech IPO Index suggests potential market instability for Blend.

Differentiation

Blend's platform processes over $4 billion in loans daily, showcasing its scalability.

The company offers a modular architecture, allowing quick adaptation to market changes.

Blend's partnerships with major banks enhance its credibility and market reach.

Upsides

Growing demand for digital lending boosts Blend's market potential.

Partnerships with fintechs like Astra enhance Blend's service offerings.

Automated workflows reduce costs and improve efficiency for financial institutions.

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