Account Delivery Manager with French at Hewlett Packard Enterprise

Sofia, Sofia-City, Bulgaria

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Fluency in French (implied by job title)
Leadership skills and technical knowledge to develop, implement, and lead a customer-centric Account Service Team (AST) operational model
Ability to work with business partners and vendors
Understanding of the client at local, country, region, and WW levels to analyze delivery requirements and contribute to strategic business plans
Ability to develop strategies and processes with the customer in areas such as performance metrics and measures, escalation, change management, and communication
Ability to effectively and proactively manage risk for medium to high risk projects
Experience hiring, leading, and providing managerial and technical expertise to cross-functional teams, including 3rd party vendors
Hybrid work capability (average 2 days per week from an HPE office)

Responsibilities

Lead delivery of all high-value and in-scope contracted services across all service delivery towers, ensuring performance goals and cost commitments are met
Act as direct client contact and single point of delivery accountability for meeting delivery targets, service excellence, and operating within the POR financial model
Develop and nurture senior management relationships with the customer and own the customer operational relationship to achieve excellent customer satisfaction
Promote customer satisfaction through efficient, effective service delivery, proactively managing issues, driving transformation optimization, and managing scope, resources, cost, and coordination
Own the cost expense within the account, actively seeking opportunities to drive down the cost of delivery, and develop, implement, and monitor expense controls
Serve as principal contact for all service operational and tactical issues for the client and company delivery organizations
Develop performance metrics and reporting, escalation management, and communication plans to manage customer expectations
Hire, lead, and provide expertise to cross-functional teams and 3rd party vendors, identifying and analyzing gaps to develop and implement corrective action plans
Develop and lead the AST and all delivery organizations to timely, cost-effective delivery of SLA requirements, identifying and recommending optimizations
Support the Client Manager in establishing the customer as a Reference Account and supporting growth opportunities, including creating incremental revenue opportunities

Skills

Key technologies and capabilities for this role

Account ManagementService DeliveryClient Relationship ManagementVendor ManagementCustomer SatisfactionCost ManagementTeam LeadershipContract ManagementPerformance ManagementTransformation OptimizationFrench

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office.

What is the salary or compensation for this position?

This information is not specified in the job description.

What skills are required for the Account Delivery Manager role?

Key skills include leadership to develop and lead a customer-centric Account Service Team, technical knowledge for service delivery across towers, French language proficiency, and ability to manage client relationships at executive levels while driving cost optimization and customer satisfaction.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What makes a strong candidate for this Account Delivery Manager position?

Strong candidates demonstrate leadership in building customer-centric teams, technical expertise in service delivery, fluency in French, executive-level relationship management skills, and a proactive approach to driving customer satisfaction, cost optimization, and strategic business contributions.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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