Affinitiv

Account Coordinator (Automotive OEM)

Central Region, Malawi

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Automotive, Marketing & AdvertisingIndustries

Requirements

Candidates should possess at least 2 years of automotive retail dealer/vendor customer service experience, be well-spoken and written with an articulate demeanor and professional appearance, have a proven record of success, and maintain a positive problem-solving attitude. Some overnight travel is required, and strong marketing experience is a plus.

Responsibilities

The Account Coordinator will coordinate weekly calls with the Account Manager to ensure priorities and deadlines are met regarding marketing campaigns for a major Automotive OEM, review outstanding marketing campaigns with the Account Manager to coordinate next steps on approval, provide ROI reporting as needed, approve Trade Up Advantage, Service, Recall, Express Service, First Maintenance Complete, Ongoing Service Retention, Lease End, email only SAS Mechanical, and News Connect Market Drivers using spreadsheets, coordinate with Marketing Service Representatives to push Market Drivers along in the production process, work as a point of escalation if the Account Manager is unavailable, review campaign pipeline to alert the Account Manager of any Market Drivers needing approval, update offers for Owner Touch notifications in the Setup Wizard using a spreadsheet, and review open support tickets with the Account Manager weekly to assist with completion.

Skills

Automotive retail customer service
Marketing
ROI reporting
Campaign coordination
Budget approval
Spreadsheet management
Communication
Problem-solving
Travel coordination

Affinitiv

Data-driven solutions for automotive customer engagement

About Affinitiv

Affinitiv offers integrated, data-driven solutions for the automotive industry, focusing on enhancing the customer lifecycle from initial engagement to long-term loyalty. They work closely with clients like OEMs, dealerships, and service centers to create personalized strategies that improve customer engagement and retention. Their tools help automotive businesses maximize sales conversions and track marketing metrics, generating revenue through subscription fees and consulting services. The goal is to enable clients to stay connected with customers and drive growth through improved experiences.

Key Metrics

Chicago, IllinoisHeadquarters
2016Year Founded
GROWTH_EQUITY_VCCompany Stage
Automotive & Transportation, Enterprise SoftwareIndustries
201-500Employees

Benefits

Work from Here - Our work from here policy allows for remote working and gives team members a choice to collaborate in person as leaders can hold meetings on campus.
Medical, Dental, & Vision Insurance - Health benefits at Affinitiv begin your first day of employment. There is no waiting period. Optional insurance for your furry family members available.
Generous PTO, 9 paid holidays, 8 hours of VTO - Affinitiv offers annual PTO, plus 9 paid holidays, and 8 hours of Volunteer Time Off (VTO).
Professional Development - We believe in growing our organization through our people. Highlights of our growing professional development program include a leadership development training series open to all employees and a true feedback culture.
Flexible Spending Accounts - Company matching HSA plan as well as flexible spending on dependent care. For selected plans Affinitiv provides an annual HSA match of $500 for individuals and $1000 for family plans.
401(k) - Work hard, play hard, plan hard. Affinitiv matches 50% up to 6%. There is no waiting period to get started.

Risks

Increased competition from companies like Dealer-Pay and Dealertrack in payment solutions.
New executive appointments may disrupt existing client relationships or internal processes.
Adapting marketing strategies for emerging EV demographics may pose challenges.

Differentiation

Affinitiv offers end-to-end solutions for the entire automotive customer lifecycle.
The company provides data-driven, integrated solutions tailored specifically for the automotive industry.
Affinitiv's Tech Video enhances transparency in service interactions with high-definition video technology.

Upsides

Appointment of Andy Byrne as CRO signals strategic focus on revenue growth.
Recognition with 2023 AWA 'Rising Star' Award highlights innovation in video technology.
Growing EV market offers opportunities for targeted marketing strategies.

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