Virtua Health - Patient Navigator (Full-Time, 3rd Shift, 100% Remote)

Position Overview

Serves as a point of contact for referring physicians, patients, and caregivers to provide assistance with assessing physician services offered within Virtua. The goal is to convert callers interested in Virtua Health into appointments, referrals, and utilization of services. This role acts as a liaison between referring physicians, patients, specialists, and team members.

Company Information

At Virtua Health, our mission is to better serve you by being present in all the moments that matter. We strive to connect you to the care you need, from wellness and prevention to specialized and life-changing treatments. Virtua Health is a partner in building a healthier community.

• Colleagues: Over 14,000, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners.
• Recognition: Magnet-recognized health system, ranked by U.S. News and World Report, with multiple awards for quality, safety, and outstanding work environment.
• Services: Five hospitals, seven emergency departments, seven urgent care centers, and over 280 other locations.
• Community Initiatives: Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling.
• Affiliations: Penn Medicine (cancer and neurosciences), Children's Hospital of Philadelphia (pediatrics).

Location

• Type: 100% Remote
• Eligible States: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV

Employment Details

• Type: Employee
• Classification: Regular
• Time Type: Full time
• Work Shift: 3rd Shift

Responsibilities

• Navigate patients through the continuum of care, serving as a concierge to improve customer outcomes and transitions of care.
• Increase Virtua’s business and patient satisfaction through excellent customer service.
• Coordinate appointments for services, consults, and class/program registrations.
• Provide physician referrals based on caller needs.
• Reduce gaps in care and help patients overcome barriers, including arranging transportation, directing to financial counseling, and ensuring language translators are available.
• Perform data entry and complete all data records with concise patient information and appropriate coding for tracking leads.
• Utilize databases such as Epic, Calibrio, CRM, Cisco phone system, and Physician database.
• Deliver monthly reporting demonstrating outcomes and performance.
• Follow up with patients via telephone and correspondence.
• Collaborate with providers and care teams as necessary.
• Maintain confidential records and files.
• Screen telephone calls and resolve routine inquiries/problems.
• Develop a thorough understanding of Virtua services, including tests, preps, and procedures for proper and timely scheduling.
• Possess knowledge of insurance plans, medical terminology, and financial assistance programs.
• Engage in outreach efforts to establish and maintain positive working relationships with key customers.

Requirements

• Understanding of all databases used such as Epic, Calibrio, CRM, Cisco phone system and Physician database.
• Knowledge or understanding of insurance plans, medical terminology and financial assistance programs.

Application Instructions

Salary and specific benefits details were not provided in the original job description.