3PL Operations Manager at Quince

Oversee daily warehouse and fulfillment operations with domestic third-party logistics (3PL) providers, ensuring timely and accurate order processing across all channels. Monitor, analyze, and enforce service level agreements (SLAs) for order fulfillment, shipping accuracy, and on-time delivery. Optimize order fulfillment efficiency, carrier selection, shipping speed, and cost while driving improvements in on-time shipments and order accuracy. Coordinate with suppliers, carriers, and 3PLs to ensure smooth inbound freight flow and monitor receiving processes to minimize delays, accelerate putaway, and ensure inventory accuracy upon arrival. Work closely with internal inventory teams to manage stock levels, minimize stockouts, and ensure accurate inventory transfers between facilities. Identify and resolve fulfillment issues such as delayed shipments, mispicks, and damaged goods, escalating to carriers or warehouse partners as needed. Implement best practices and continuous improvement initiatives to increase fulfillment speed, reduce costs, and enhance customer satisfaction. Partner with IT and operations teams to optimize WMS, OMS, and ERP integrations for seamless order processing, visibility, and automation. Develop and maintain strong relationships with shipping carriers and vendors, negotiate rates, and ensure compliance with fulfillment requirements. Create and maintain reports on fulfillment performance, operational efficiency, and cost control, using data to identify trends and recommend improvements.