2026 Intern - Customer Success at Adobe

Munich, Bavaria, Germany

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Enrolled in Bachelor's or Master's program, graduating the following year (final year of study)
Based in Munich
Positive Growth Mindset with confidence to share ideas and collaborate
Creative, curious, critical problem solver that is customer centric
High ethics, integrity, and humility with a desire to operate as part of a team
Diligent, organised, able to handle multiple projects/tasks, and ability to work independently
IT affinity and experience with Microsoft Office Suite
German and English required
Advantageous if you speak another language (French, Polish)

Responsibilities

Support work of client account teams and partner to ensure that customers are using the solutions effectively and achieving their goals
Highlight specific solution resources and tools available to account teams to help their customers get the most out of what we offer
Assist in identifying and assessing health and renewal risks for customers
Assist with Customer Adoption/Value events
Adhoc and regular internal admin / reporting tasks to support running the business
Work collaboratively on internal initiatives to raise the bar and improve best practice across our team

Skills

Key technologies and capabilities for this role

Customer SuccessCustomer SupportAdobe ProductsDigital ExperiencesCollaboration

Questions & Answers

Common questions about this position

What is the location and work arrangement for this internship?

The internship is based in Munich with a hybrid schedule of 3 days per week in the office and 2 days per week working from home.

What are the eligibility requirements for this intern position?

Applicants must be students enrolled in a Bachelor's or Master's program, graduating the following year, and in their final year of study based in Munich.

What does the Customer Success intern do on a daily basis?

The role involves supporting client account teams to ensure effective use of solutions, highlighting resources and tools, assisting with health and renewal risk assessments, helping with Customer Adoption/Value events, and handling internal admin/reporting tasks.

What is the duration and timeline for the internship?

The internship lasts 6 months, starting on 1st March 2026 and ending on 31st August 2026.

What is the team structure in Adobe's Customer Success organization?

The team is structured into regional divisions for local market support in customers' native languages, with dedicated named Customer Success Managers as key contacts and dynamic CSMs providing specialized support as needed.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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