00S32J - Principal Customer Success Manager at Hewlett Packard Enterprise

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

At least 10-15 years of experience and proven success in one or more of the following: Solution or enterprise Architecture, implementation, consulting (Enterprise B2B SaaS preferred)
Ability to perform proactive problem management, issue resolution, and understanding of customer needs

Responsibilities

Work alongside Customer Success Leads to adopt and help realize the value of the OpsRamp platform
Be the trusted partner for the customer on use-case and product functionality
Lead customers in the application of OpsRamp products and services offerings to meet their Business Outcomes, including whiteboarding, designing, and architecting solutions/use cases, and aiding in overcoming technical and cultural blockers
Develop a deep understanding of OpsRamp IT Operations Platform, architecture, and its capabilities through training and hands-on experience
Build on the technical design and architecture developed during the implementation phase to maintain a point-in-time architecture for each customer
Be proactive about solving problems (even if outside of job description or area of expertise)
Serve as an important source for information regarding the customer’s technical needs and provide customer feedback to Product Management, Engineering, and Marketing
Perform and own the health checks during the customer success engagement lifecycle in a client environment
Understand and document client use cases and build best practice enablement and content packs for the various use cases
Review the current state and help the customer realize the future state by performing regular health checks
Demonstrate strong technical understanding of the customers' use cases and ability to map it to the OpsRamp capabilities
Track support and feature requirements and interface with the Product and Engineering team where required for quick resolution
Establish technical authority quickly with executive technical customer stakeholders
Invest time in documenting best practices, capturing and disseminating knowledge, and other initiatives that enhance the growth of OpsRamp
Manage the technical health of a group of Enterprise/GSI/OEM clients, owning structured adoption and outcomes leading to value realization, expansion, and growth across the portfolio
Work directly with customers’ technical/operational decision-makers and senior management to identify and prioritize business problems, define KPIs and use cases, plan technical strategies, and build solutions (including designing the solution and architecture)

Skills

OpsRamp

Customer Success

Solution Architecture

Technical Adoption

KPIs

Use Cases

Value Realization

Technical Strategy

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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