Remote Jobs at Forethought

AI-powered customer support automation platform

San Francisco, California, United States

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Austin

Customer Success Manager

Forethought

- BA/BS degree or equivalent experience - Minimum of 5 years in customer-facing roles in SaaS - At least 3 years of experience in technical consulting, technical account management, or solutions engineering - Ideally, experience with AI/Machine Learning/NLP technologies - Familiarity with Helpdesks and CRMs like Zendesk, Salesforce, Kustomer, and others - Strong customer-centric mindset - Passion for solving problems and building meaningful relationships with customers - Customer success experti…

  • Compensation iconSalary not specified
  • Employment type iconFull Time
  • Experience level iconMid-level (3 to 4 years)
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Toronto
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Implementation Engineer

Forethought

Candidates should possess a Bachelor’s degree in Computer Science, Engineering, or a related field, and have at least 3 years of experience in software implementation and deployment. Strong technical skills, including experience with system integration and configuration, are essential, as is a customer-centric approach and problem-solving abilities.

  • Compensation iconSalary not specified
  • Employment type iconFull Time
  • Experience level iconMid-level (3 to 4 years), Senior (5 to 8 years)
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United States
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Account Executive

Forethought

Candidates should possess 7+ years of experience in a closing and quota-carrying role, consistently exceeding monthly and quarterly sales targets, and experience in B2B SaaS, preferably with a background in selling AI to mid-market and/or enterprise clients. They should also demonstrate a proven track record of long-term customer retention and possess technical competency to understand Forethought’s software and build strong relationships with CX leaders, along with problem-solving skills and en…

  • Compensation iconSalary not specified
  • Employment type iconFull Time
  • Experience level iconSenior (5 to 8 years)
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Toronto
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Engagement Manager

Forethought

Candidates should possess a Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field, along with 3-5 years of experience in a dynamic, fast-paced startup environment, preferably in the SaaS industry, particularly in customer support or CRM. They should have a strong understanding of project management methodologies, tools, and techniques, excellent communication skills, and a technical background capable of grasping complex software concepts.

  • Compensation iconSalary not specified
  • Employment type iconFull Time
  • Experience level iconJunior (1 to 2 years)
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Toronto
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Solutions Engineer

Forethought

Candidates should possess at least three years of experience as a Sales Engineer, Implementation Consultant, or a technical client-facing role, demonstrating the ability to operate independently and collaboratively within a fast-paced environment. They should have hands-on experience with web technologies such as HTML and JavaScript, and familiarity with APIs and AI, machine learning, and/or NLP concepts.

  • Compensation iconSalary not specified
  • Employment type iconFull Time
  • Experience level iconJunior (1 to 2 years)
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San Francisco +1 more
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Full Stack Engineer

Forethought

Candidates should have 5+ years of experience in front-end or full-stack development, proficiency in JS/HTML/CSS with React.js, strong coding ability for large codebases, a solid grasp of computer science fundamentals including algorithms and data structures, and experience building real-world web applications. A Bachelor's degree in Computer Science or a related field is required, with Python experience being a bonus. Adaptability, humility, and a desire to make an impact are also valued.

  • Compensation iconSalary not specified
  • Employment type iconFull Time
  • Experience level iconSenior (5 to 8 years)
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Ontario

Engineering Manager

Forethought

- A Bachelor’s or Master’s degree in Computer Science, Statistics, Informatics, Information Systems, or a related field is preferred - Demonstrated 7+ years of experience in a software engineering role is required - Experience managing a team of engineers - Expertise in Python is essential with proficiency in one of the mainstream Python frameworks (FastAPI/Django/Flask) - Proven experience in constructing large-scale distributed systems is necessary - Ability to craft high quality, well-tested …

  • Compensation iconSalary not specified
  • Employment type iconFull Time
  • Experience level iconSenior (5 to 8 years), Expert & Leadership (9+ years)
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San Francisco

Engineering Manager

Forethought

Candidates should have a Bachelor's or Master's degree in Computer Science, Statistics, Informatics, Information Systems, or a related field. A minimum of 7 years of experience in a software engineering role is required, along with proven experience managing a team of engineers. Expertise in Python, particularly with mainstream frameworks like FastAPI, Django, or Flask, is essential. Experience constructing large-scale distributed systems and crafting high-quality, well-tested code is necessary.…

  • Compensation iconSalary not specified
  • Employment type iconFull Time
  • Experience level iconSenior (5 to 8 years)
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