[Remote] Full Stack Engineer at Forethought

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Support, SaaSIndustries

Skills

Key technologies and capabilities for this role

React.jsTypeScriptFastAPIMongoDBPythonREST APIsFrontend DevelopmentFull Stack DevelopmentJavaScriptHTML

Questions & Answers

Common questions about this position

What benefits are offered for this role?

Benefits include medical, dental, and vision coverage, unlimited PTO policy, and equity as an early team member.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills and experience are required for this Full Stack Engineer role?

Required qualifications include 5+ years in front end or full stack development, proficiency in JS/HTML/CSS with React.js, strong coding ability in large codebases, solid grasp of computer science fundamentals, and a Bachelor's in Computer Science or related field.

What is the company culture like at Forethought?

Forethought offers a fast-paced and collaborative environment where you work with world-class talent from companies like Facebook, Dropbox, LinkedIn, and Google, building category-defining products as an early team member.

What makes a strong candidate for this position?

Strong candidates have 5+ years of front end or full stack experience, proficiency in React.js and JS/HTML/CSS, the ability to implement pixel-perfect UIs, a full-stack mentality with Python as a bonus, and traits like adaptability, humility, and a growth mindset.

Forethought

AI-powered customer support automation platform

About Forethought

Forethought.ai focuses on enhancing customer support through artificial intelligence. Their main product, SupportGPT™, utilizes Large Language Models (LLMs) to understand and generate human-like text, allowing businesses to automate customer service tasks. This AI is trained on a company's specific data, making it tailored to their needs. It helps businesses in sectors like E-commerce, SaaS, and FinTech by quickly resolving common customer inquiries and directing more complex issues to the appropriate agents, which reduces resolution time and operational costs. Additionally, Forethought.ai offers Autoflows, a user-friendly tool for automating customer experience without the need for coding. This tool helps businesses optimize their customer service workflows and track performance. Forethought.ai aims to improve the efficiency and effectiveness of customer support for businesses looking to enhance their service operations.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88.5MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Unlimited PTO

Hybrid work

Competitive salary + stock options

Competitive insurance plans

Parental leaves

Risks

OpenAI's 'Operator' agent poses a competitive threat to Forethought's solutions.

Rapid AI advancements by competitors increase pressure on Forethought to innovate.

Leadership transitions may pose internal restructuring challenges for Forethought.

Differentiation

Forethought uses LLMs to tailor AI support to specific business needs.

SupportGPT™ automates customer service, reducing costs and enhancing customer experience.

Autoflows offers no-code CX automation, simplifying implementation for businesses.

Upsides

Forethought recognized in Gartner's 2023 Cool Vendor report, boosting credibility.

AI-driven sentiment analysis tools improve customer service quality and understanding.

Integration with CRM systems enhances tracking and management of customer interactions.

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