[Remote] Full Stack Engineer at Forethought

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Support, SaaSIndustries

Requirements

Candidates should have 5+ years of experience in front-end or full-stack development, proficiency in JS/HTML/CSS with React.js, strong coding ability for large codebases, a solid grasp of computer science fundamentals including algorithms and data structures, and experience building real-world web applications. A Bachelor's degree in Computer Science or a related field is required, with Python experience being a bonus. Adaptability, humility, and a desire to make an impact are also valued.

Responsibilities

The Full Stack Engineer will design and build AI-powered products for enterprise customer support, developing features using React.js and Python. Responsibilities include modifying back-end code, developing API endpoints in collaboration with other engineers, creating pixel-perfect interfaces with the design team, contributing to new feature and product ideas, and testing and launching code to clients. The role involves owning the front-end architecture, writing clean code, and developing integrations with REST APIs.

Skills

React.js

TypeScript

FastAPI

MongoDB

Python

REST APIs

Frontend Development

Full Stack Development

JavaScript

HTML

Forethought

AI-powered customer support automation platform

About Forethought

Forethought.ai focuses on enhancing customer support through artificial intelligence. Their main product, SupportGPT™, utilizes Large Language Models (LLMs) to understand and generate human-like text, allowing businesses to automate customer service tasks. This AI is trained on a company's specific data, making it tailored to their needs. It helps businesses in sectors like E-commerce, SaaS, and FinTech by quickly resolving common customer inquiries and directing more complex issues to the appropriate agents, which reduces resolution time and operational costs. Additionally, Forethought.ai offers Autoflows, a user-friendly tool for automating customer experience without the need for coding. This tool helps businesses optimize their customer service workflows and track performance. Forethought.ai aims to improve the efficiency and effectiveness of customer support for businesses looking to enhance their service operations.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88.5MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Unlimited PTO

Hybrid work

Competitive salary + stock options

Competitive insurance plans

Parental leaves

Risks

OpenAI's 'Operator' agent poses a competitive threat to Forethought's solutions.

Rapid AI advancements by competitors increase pressure on Forethought to innovate.

Leadership transitions may pose internal restructuring challenges for Forethought.

Differentiation

Forethought uses LLMs to tailor AI support to specific business needs.

SupportGPT™ automates customer service, reducing costs and enhancing customer experience.

Autoflows offers no-code CX automation, simplifying implementation for businesses.

Upsides

Forethought recognized in Gartner's 2023 Cool Vendor report, boosting credibility.

AI-driven sentiment analysis tools improve customer service quality and understanding.

Integration with CRM systems enhances tracking and management of customer interactions.

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