Technical Engagement Manager
48forty SolutionsSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Support, AI & Machine Learning, Enterprise SoftwareIndustries
Requirements
Candidates should possess a Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field, along with 3-5 years of experience in a dynamic, fast-paced startup environment, preferably in the SaaS industry, particularly in customer support or CRM. They should have a strong understanding of project management methodologies, tools, and techniques, excellent communication skills, and a technical background capable of grasping complex software concepts.
Responsibilities
The Engagement Manager will onboard, implement, and successfully deliver projects for recently signed customers, conduct project kickoff meetings, training sessions, and workshops, develop detailed project plans and timelines, serve as the primary point of contact for clients, coordinate cross-functional teams, identify and mitigate risks, monitor project progress, drive post-implementation reviews, act as a trusted advisor, and analyze customer pain points to design effective solutions.
Skills
Client Management
Project Implementation
Customer Onboarding
Technical Communication
Problem-Solving
Stakeholder Engagement
Forethought
AI-powered customer support automation platform
About Forethought
Forethought.ai focuses on enhancing customer support through artificial intelligence. Their main product, SupportGPT™, utilizes Large Language Models (LLMs) to understand and generate human-like text, allowing businesses to automate customer service tasks. This AI is trained on a company's specific data, making it tailored to their needs. It helps businesses in sectors like E-commerce, SaaS, and FinTech by quickly resolving common customer inquiries and directing more complex issues to the appropriate agents, which reduces resolution time and operational costs. Additionally, Forethought.ai offers Autoflows, a user-friendly tool for automating customer experience without the need for coding. This tool helps businesses optimize their customer service workflows and track performance. Forethought.ai aims to improve the efficiency and effectiveness of customer support for businesses looking to enhance their service operations.
Key Metrics
San Francisco, CaliforniaHeadquarters
2017Year Founded
$88.5MTotal Funding
SERIES_CCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
51-200Employees