[Remote] Implementation Engineer at Forethought

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Generative AI, Customer Service SolutionsIndustries

Skills

Key technologies and capabilities for this role

ImplementationConfigurationDeploymentCustomer ServiceGenerative AITechnical ExpertiseProblem-SolvingClient-Facing

Questions & Answers

Common questions about this position

What is the salary for the Implementation Engineer position?

This information is not specified in the job description.

Is this Implementation Engineer role remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Implementation Engineer role?

The role requires technical expertise in installation, configuration, and deployment, problem-solving skills, a customer-centric approach, and experience working with and training LLMs.

What is the company culture like at Forethought?

Forethought has a dynamic team assembled to tackle a $30B+ market opportunity, founded by alumni from Facebook, Dropbox, and LinkedIn, with a focus on leveraging technology for positive change in a client-facing environment.

What makes a strong candidate for the Implementation Engineer position?

Strong candidates are passionate about leveraging technology to drive positive change, thrive in client-facing roles, and possess technical expertise, customer-centric approach, and problem-solving skills.

Forethought

AI-powered customer support automation platform

About Forethought

Forethought.ai focuses on enhancing customer support through artificial intelligence. Their main product, SupportGPT™, utilizes Large Language Models (LLMs) to understand and generate human-like text, allowing businesses to automate customer service tasks. This AI is trained on a company's specific data, making it tailored to their needs. It helps businesses in sectors like E-commerce, SaaS, and FinTech by quickly resolving common customer inquiries and directing more complex issues to the appropriate agents, which reduces resolution time and operational costs. Additionally, Forethought.ai offers Autoflows, a user-friendly tool for automating customer experience without the need for coding. This tool helps businesses optimize their customer service workflows and track performance. Forethought.ai aims to improve the efficiency and effectiveness of customer support for businesses looking to enhance their service operations.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88.5MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Unlimited PTO

Hybrid work

Competitive salary + stock options

Competitive insurance plans

Parental leaves

Risks

OpenAI's 'Operator' agent poses a competitive threat to Forethought's solutions.

Rapid AI advancements by competitors increase pressure on Forethought to innovate.

Leadership transitions may pose internal restructuring challenges for Forethought.

Differentiation

Forethought uses LLMs to tailor AI support to specific business needs.

SupportGPT™ automates customer service, reducing costs and enhancing customer experience.

Autoflows offers no-code CX automation, simplifying implementation for businesses.

Upsides

Forethought recognized in Gartner's 2023 Cool Vendor report, boosting credibility.

AI-driven sentiment analysis tools improve customer service quality and understanding.

Integration with CRM systems enhances tracking and management of customer interactions.

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