Zone Manager Parts & Service

Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Candidates must possess a Bachelor's Degree and have 7 years of relevant experience, including over 5 years of leadership in automotive fixed operations and over 5 years of leading, coaching, and developing people in the automotive industry. Proficiency in automotive technical knowledge, business acumen, service operations, warranty administration, customer experience, and dealership service & parts operations is required. Advanced knowledge of automotive parts and service systems, dealer operating reports, fixed analysis tools, dealership profit department structures, and consultative selling skills are also necessary. The ability to travel 60% within the assigned zone and quarterly to the regional office is essential. Preferred qualifications include inspiring and motivating others, building strong relationships, driving results and change management, and demonstrating effective communication skills.

Responsibilities

The Zone Manager will lead and develop a team to support GM's dealer network in growing parts revenue, customer pay repair orders, customer retention, technician training, and warranty administration. Responsibilities include modeling GM's core values, fostering a customer-centric culture, driving change management, and taking ownership of zone revenue, retention, and customer experience. The manager will lead the zone team to execute activities and achieve performance goals, staying knowledgeable about industry changes and evaluating processes to make adjustments. Key duties involve driving revenue growth, achieving KPIs, analyzing dealer marketing plans, providing recommendations, ensuring business plan execution, and implementing countermeasures to mitigate headwinds and drive innovation.

Skills

Sales

Service

Customer Retention

Technician Training

Warranty Administration

Revenue Growth

Marketing

Merchandising

Change Management

Team Leadership

Performance Management

Automotive Industry

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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