Zonal Service Manager, South (Kerala, Karnataka, TN)- Bangalore Based at Danaher Corporation

Kolkata, West Bengal, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Life Sciences, Diagnostics, Biotechnology, Medical DevicesIndustries

Requirements

Diploma / Engineering in Electronics, Instrumentation, or Bio-Medical (preferred)
5+ years of field Service experience along with 3+ years of leadership experience
Ability to travel – 50% travel
Must have a valid driver’s license with an acceptable driving record

Responsibilities

Plan, coordinate and monitor service operations across the zone to ensure optimal uptime of instruments
Ensure preventive maintenance and breakdown support are carried out efficiently
Review and analyze service KPIs like MTTF (mean time to fix), FTFR (first time fix rate) and NPS
Lead, train and motivate a team of FSEs. Conduct performance reviews and provide technical & soft skill development
Act as a point of escalation for critical service issues in the zone
Maintain close communication with key hospital stakeholders, biomedical engineers and procurement heads
Ensure compliance with safety standards, medical regulations and internal policies
Maintain proper documentation of service activities, equipment history and warranty claims
Support the sales team during technical presentations, demos and installations

Skills

Service Operations Management

Preventive Maintenance

Breakdown Support

Service KPIs

MTTF

FTFR

NPS

Team Leadership

FSE Training

Performance Reviews

Customer Relationship Management

Escalation Handling

Hospital Stakeholder Management

Compliance

Safety Standards

Medical Regulations

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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