Xfinity Retail Service Associate- Bilingual Spanish Required at Comcast

Miami, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, RetailIndustries

Requirements

Bilingual Spanish required
Strong understanding and enthusiasm for technology, especially company products and services
Ability to carry and lift up to 25 pound boxes
Ability to stand and move about the store constantly
Regular, consistent and punctual attendance
Ability to work nights and weekends, variable schedule(s) and overtime as necessary
Skills: Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization

Responsibilities

Supports the store team to deliver a best in class customer experience
Scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning; reports exceptions to leadership
Greets customers during busiest moments, connects them to a sales consultant timely, and demonstrates company technology to new customers
Checks and inspects the back of the store for clean, secure and appropriately placed inventory; assists with receiving and stocking inventory to standards
Assists leadership with weekly cycle count process and identifies improvements to the store count process
Knows current processes and procedures and suggests improvements to enhance customer and/or store experience
Adjusts and adapts to store management priorities and direction, demonstrating professionalism and integrity
Understands and applies Operating Principles; owns the customer experience; knows products and services; wins as a team; participates in Net Promoter System; drives results and growth; supports inclusion
Other duties as assigned

Skills

Key technologies and capabilities for this role

Bilingual SpanishCustomer ServiceRetail SalesInventory ManagementStore OperationsTechnology Products

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What is the work schedule like for this role?

The role requires regular, consistent and punctual attendance, with the ability to work nights and weekends, variable schedules, and overtime as necessary.

What skills are required for the Xfinity Retail Service Associate role?

Key skills include a strong understanding and enthusiasm for technology especially company products, customer service to greet and connect customers, inventory management for stocking and cycle counts, adaptability to management priorities, and physical ability to lift up to 25 pounds.

What is the company culture like at Comcast?

Comcast emphasizes passion for teamwork, innovation in media and technology, putting customers first, and operating principles that guide all employees.

What makes a strong candidate for this position?

Strong candidates demonstrate enthusiasm for technology and company products, professionalism, integrity, adaptability, and a customer-first mindset while handling straightforward tasks with established procedures.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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