Xfinity Retail Service Associate at Comcast

Delray Beach, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, Telecommunications, MediaIndustries

Requirements

Strong understanding and enthusiasm for technology, especially company products and services
Ability to carry and lift up to 25 pound boxes
Ability to stand and move about the store constantly
Regular, consistent and punctual attendance
Ability to work nights and weekends, variable schedule(s) and overtime as necessary
Skills: Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization
Understand Operating Principles and apply them to job performance
Own the customer experience and prioritize customers first
Be enthusiastic learners, users and advocates of company technology, products and services
Win as a team by collaborating and being open to new ideas
Participate in the Net Promoter System (huddles, call backs, feedback)
Drive results and growth
Support a culture of inclusion

Responsibilities

Support the store team to deliver a best-in-class customer experience
Provide great support to customers and the store team while striving for improvement
Maintain accurate inventory, clean stores, and tight back-of-house spaces
Serve as a go-to resource for technology support in front and back of store
Scan sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning; report issues to leadership
Greet customers during busy times, connect them to sales consultants timely, and demonstrate company technology basics to encourage return visits
Check and inspect back of store for clean, secure, and properly placed inventory
Assist with receiving inventory and stocking back-of-house to store standards
Help leadership with weekly cycle count process and identify improvements
Know current processes/procedures and suggest improvements for customer/store experience
Adjust and adapt to store management priorities with professionalism and integrity
Perform other duties as assigned

Skills

Customer Service

Inventory Management

Product Demonstration

Store Maintenance

Retail Operations

Team Support

Technology Enthusiasm

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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