Xfinity Retail Sales Consultant (Monroe) at Comcast

Monroe, Louisiana, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Retail, MediaIndustries

Requirements

Passion for teamwork, vision to revolutionize industries, and goal to lead in media and technology
Knowledge, skills, and ability to utilize technology for sales and service
Ability to work with moderate supervision/guidance
Flexible schedule including evenings, weekends, holidays, variable schedules, and overtime
Ability to work in alternate stores outside of home base store
Regular, consistent, and punctual attendance
Ability to carry and lift up to 25 pound boxes and stand/move about the store constantly
Completion of training requirements
Understanding of sales compensation plan and its key elements
Skills: Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization
Understand Operating Principles and apply them to job
Own the customer experience with customer-first approach
Be enthusiastic learners, users, and advocates of technology, products, services, and digital tools
Participate in Net Promoter System (huddles, call backs)
Support culture of inclusion

Responsibilities

Passionately represent products and services by sharing and demonstrating product and sales know-how with customers
Provide product demonstrations to educate customers on full product capabilities
Take a customer-first approach: listen, evaluate needs, and provide appropriate solutions
Achieve sales and customer experience goals and objectives
Provide comprehensive customer onboarding and ensure understanding of products/services with consent
Perform operational and administrative tasks
Partner with customer care to resolve customer issues
Demonstrate sales excellence and professionalism with integrity, warm, and friendly demeanor to customers and teammates
Comply with all company and retail operational policies and procedures
Actively engage in team huddles and learning
Other duties as assigned

Skills

Key technologies and capabilities for this role

Retail SalesCustomer ServiceProduct DemonstrationsSales TechniquesCustomer OnboardingAdministrative Tasks

Questions & Answers

Common questions about this position

What is the salary or compensation for this Xfinity Retail Sales Consultant role?

This information is not specified in the job description.

Is this position remote or does it require working in a store?

This is an in-store retail position requiring regular, consistent and punctual attendance, with the ability to stand and move about the store constantly; it may also involve working in alternate stores.

What skills are required for the Xfinity Retail Sales Consultant position?

Key skills include product and sales knowledge, customer service with a customer-first approach, achieving sales goals, and demonstrating sales excellence with professionalism and integrity.

What is the company culture like at Comcast for this role?

The culture emphasizes passion for teamwork, a customer-first approach, operating principles that guide work, and active engagement in team huddles and learning.

What makes a strong candidate for this Xfinity Retail Sales Consultant job?

Strong candidates demonstrate sales excellence, a customer-first mindset, product knowledge, flexibility with schedules including evenings and weekends, and physical ability to lift up to 25 pounds.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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