Xfinity Retail Sales Consultant- Bilingual Spanish Required at Comcast

Miami, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Retail, MediaIndustries

Requirements

Bilingual Spanish required
Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed
May be asked to work in alternate stores outside of home base store
Regular, consistent and punctual attendance
Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly
Skills: Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization

Responsibilities

Passionately represents products and services by sharing and demonstrating product and sales know-how with customers
Provides product demonstrations to educate customers on full product capabilities to maximize their experience
Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions
Achieves sales and customer experience goals and objectives
Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent
Performs operational and administrative tasks
Partners with customer care to resolve customer issues, as appropriate
Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates
Complies with all company and retail operational policies and procedures
Completes training requirements and actively engage in team huddles and learning
Knows and understands sales compensation plan and its key elements
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team - make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Support a culture of inclusion in how you work and lead
Do what's right for each other, our customers, investors and our communities
Other duties and responsibilities as assigned

Skills

Key technologies and capabilities for this role

Retail SalesCustomer ServiceProduct DemonstrationsSales TechniquesBilingual SpanishCustomer OnboardingCRM Software

Questions & Answers

Common questions about this position

What is the salary or compensation for this Xfinity Retail Sales Consultant role?

This information is not specified in the job description.

Is this a remote position, or is there a required location for the Xfinity Retail Sales Consultant role?

This is an in-store retail position requiring regular, consistent and punctual attendance, with the ability to stand and move about the store constantly. Employees may be asked to work in alternate stores outside of their home base store.

What skills are required for the Xfinity Retail Sales Consultant position?

Key skills include sales know-how, product demonstration abilities, customer service with a customer-first approach, and bilingual Spanish proficiency. Candidates must demonstrate sales excellence, professionalism, integrity, and a warm demeanor.

What is the company culture like at Comcast for this retail sales role?

Comcast emphasizes passion for teamwork, innovation in media and technology, a customer-first approach, and operating principles that prioritize customer experience. Employees are expected to be enthusiastic learners, actively engage in team huddles, and own the customer experience.

What makes a strong candidate for the Xfinity Retail Sales Consultant role?

Strong candidates share Comcast's passion for teamwork and innovation, excel in sales and customer service, take a customer-first approach, and can handle a flexible schedule including evenings, weekends, and holidays while demonstrating professionalism and product knowledge.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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