Xfinity Retail Sales Consultant - Bilingual Preferred. at Comcast

Houston, Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Retail, MediaIndustries

Requirements

Bilingual preferred
Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed
May be asked to work in alternate stores outside of home base store
Regular, consistent and punctual attendance
Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly
Skills: Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization
Understand Operating Principles and make them guidelines for work
Own the customer experience
Know products and services, especially digital tools
Win as a team
Be part of Net Promoter System
Drive results and growth
Respect and promote inclusion & diversity

Responsibilities

Passionately represents products and services by sharing and demonstrating product and sales know-how with customers
Provides product demonstrations to educate customers on full product capabilities to maximize their experience
Takes a customer-first approach with all customer interactions; listens and evaluates customer needs and provides appropriate solutions
Achieves sales and customer experience goals and objectives
Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent
Performs operational and administrative tasks
Partners with customer care to resolve customer issues, as appropriate
Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates
Complies with all company and retail operational policies and procedures
Completes training requirements and actively engages in team huddles and learning
Knows and understands sales compensation plan and its key elements
Other duties and responsibilities as assigned

Skills

Key technologies and capabilities for this role

Retail SalesCustomer ServiceProduct DemonstrationsSales TechniquesCustomer OnboardingBilingual

Questions & Answers

Common questions about this position

What is the salary or compensation for this Xfinity Retail Sales Consultant role?

This information is not specified in the job description.

Is this a remote position, or what is the work location policy?

This is an in-store retail position requiring regular, consistent and punctual attendance, with the ability to stand and move about the store constantly. Employees may be asked to work in alternate stores outside of the home base store.

What skills are required for the Xfinity Retail Sales Consultant position?

Key skills include sales know-how, product demonstration abilities, customer service excellence, and a customer-first approach. Bilingual skills are preferred.

What is the company culture like at Comcast for this role?

The culture emphasizes passion for teamwork, innovation in media and technology, customer-first experiences, and operating principles that guide daily work. Employees are expected to own the customer experience, be enthusiastic learners of company products, and engage in team huddles.

What makes a strong candidate for this Xfinity Retail Sales Consultant job?

Strong candidates demonstrate sales excellence, professionalism with integrity, a warm demeanor, and the ability to achieve sales goals while prioritizing customer needs. Bilingual ability is preferred, along with flexibility for evenings, weekends, and overtime.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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