Xfinity Retail Sales Consultant at Comcast

Exton, Pennsylvania, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Retail, MediaIndustries

Requirements

Passion for teamwork, vision to revolutionize industries, and goal to lead in media and technology
Ability to work with moderate supervision/guidance and be accountable for individual results and team impact
Knowledge and understanding of sales compensation plan and its key elements
Ability to work a flexible schedule including evenings, weekends, holidays, variable schedules, and overtime as needed; may work in alternate stores
Regular, consistent, and punctual attendance
Ability to carry and lift up to 25 pound boxes, stand, and move about the store constantly
Skills: Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization
Understand Operating Principles and apply them to job performance
Enthusiastic learner, user, and advocate of company technology, products, services, and digital tools
Active participation in Net Promoter System (huddles, call backs, feedback)

Responsibilities

Passionately represent products and services by sharing and demonstrating product and sales know-how with customers
Provide product demonstrations to educate customers on full product capabilities to maximize their experience
Take a customer-first approach: listen and evaluate customer needs, provide appropriate solutions
Achieve sales and customer experience goals and objectives
Provide comprehensive customer onboarding activities, ensure customers understand how to use and manage products/services, and gain their consent
Perform operational and administrative tasks
Partner with customer care to resolve customer issues as appropriate
Demonstrate sales excellence and professionalism with integrity, warm and friendly demeanor to customers and teammates
Comply with all company and retail operational policies and procedures
Complete training requirements and actively engage in team huddles and learning
Own the customer experience: think and act to put customers first, provide seamless digital options, make them promoters
Win as a team: work together, be open to new ideas
Drive results and growth
Respect and promote inclusion & diversity
Do what's right for each other, customers, investors, and communities
Other duties as assigned

Skills

Key technologies and capabilities for this role

Retail SalesCustomer ServiceProduct DemonstrationsSales TechniquesCustomer OnboardingAdministrative Tasks

Questions & Answers

Common questions about this position

What is the pay for the Xfinity Retail Sales Consultant role?

The position pays $25.69+ hourly, consisting of an $18.00/hour base salary plus targeted commission.

Is this a remote position, or do I need to work in a store?

This is an in-store retail role requiring you to stand and move about the store constantly, with a flexible schedule including evenings, weekends, holidays, and possible work at alternate stores.

What skills are required for this sales consultant position?

Key skills include product and sales knowledge, customer service with a customer-first approach, achieving sales goals, and demonstrating sales excellence with professionalism and integrity.

What is the company culture like at Comcast?

Comcast emphasizes passion for teamwork, innovation in media and technology, a customer-first approach, operating principles, and enthusiastic learning about products.

What makes a strong candidate for this role?

Strong candidates show passion for sales and products, take a customer-first approach, achieve sales goals, demonstrate professionalism, and are flexible with schedules including evenings and weekends.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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