Xfinity Retail Assistant Store Manager at Comcast

Taylor, Michigan, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Retail, MediaIndustries

Requirements

Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly
Regular, consistent and punctual attendance required
Demonstrate advanced knowledge of company products and services, as well as best practices related to sales processes, store schedules and customer engagement
Remains current on new and current products and services, industry and competitive trends
Well-versed in sales compensation plans
Builds collaborative relationships with market and region stakeholders including the operations manager

Responsibilities

Achieves all sales and service metrics through daily supervision, coaching and consistent performance-management (e.g., discipline) of retail sales team
Proactively coaches and develops store team to perform their responsibilities at a high level
Provides on-boarding support, observes and provides feedback to new hires to ensure they are on-track with their training curriculum and able to provide an exceptional customer experience
Ensures store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times
In cooperation with store manager, oversees all daily sales floor responsibilities, including proper and efficient staffing and scheduling, dress code compliance, sales huddles and resolution of customer escalations
Passionately drives store operations consistency with detailed orientation to back of house standards and showroom floor processes and procedures. Evaluates current processes, procedures and overall efforts for improvement and innovation
Drives operational excellence with particular focus on inventory management. Leads store inventory cycle counts ensuring the timeliness and compliance with store, channel and company requirements
Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, productivity and net promoter system (NPS)
Coaches team members on how to position all products with customers
Ensures that customers and prospective customers are treated with the highest levels of courtesy and professionalism
Administers cash handling policies and procedures
Leverages available tools to monitor customer feedback, coach and take action to improve the store experience
Addresses team member questions on sales compensation plans
Maintain a store environment that aligns with established planograms and ensure that current branding collateral is visible and functional
Ensure that all inventory requirements are carried out effectively, including stocking, returning and organizing and securing
Provide leadership, guidance, coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results
Promote and maintain a performance-based culture, where employees are inspired to do their best and act as a mentor to foster employee professional development
Collaborate with other store leaders and staff within and outside the functional team to create synergies and to ensure processes are efficient and operational goals are met

Skills

Key technologies and capabilities for this role

Retail SalesTeam LeadershipCustomer ServiceSales ManagementInventory ManagementPerformance CoachingStore OperationsEmployee Development

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

What are the main responsibilities of the Xfinity Retail Assistant Store Manager?

The role involves managing daily store operations, leading and coaching the retail sales team to achieve sales goals, ensuring a superior customer experience, maintaining store standards, and overseeing inventory management.

What skills or qualities are needed for this role?

Key skills include leadership and coaching abilities, advanced knowledge of company products and sales processes, strong operational management including inventory and store standards, and the ability to motivate teams and drive performance.

What is the company culture like at Comcast?

Comcast emphasizes teamwork, innovation, a performance-based culture, and professional development, with a focus on revolutionizing industries in media and technology.

What makes a strong candidate for this position?

A strong candidate has retail leadership experience, excels in coaching teams to hit sales targets, manages store operations effectively, and is passionate about customer service and innovation.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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