Workplace Service Delivery Analyst at Accenture

Bengaluru, Karnataka, India

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Business Services, Corporate FunctionsIndustries

Requirements

Minimum B2 (upto C1) Certification in French reading and writing
Excellent communication skills
Customer Service Experience
Experience in working with American and European stakeholders/customers
Knowledge of space utilization and facilities management (good to have)
Experience working in workplace related tools or process (good to have)
Graduate and equivalent educational qualification
1-4 Years of experience

Responsibilities

Respond to customer inquiries or complete routine administrative processing requests via multiple access channels including service request via Service Now, email, call, Teams
Optimize space and plan space to meet business objectives
Manage day-to-day organizational space assignments
Advise internal customers on utilization improvements and planning options
Assign and manage task assignments
Deliver Workplace services within agreed time, quality, and cost
Validate, process, and track transactions from request to payment using tools, trackers, invoices, and receipts
Resolve discrepancies and escalate inaccurate or aging transactions
Document transactions and enhance operational workflows for efficiency
Generate and validate reports (status, dashboards, scorecards) and provide insights on trends
Participate in process improvement initiatives from design to implementation
Support space management: reservations, scheduling, inventory updates, and accuracy checks
Coordinate with stakeholders for seat planning and ensure optimal space utilization
Learn new tools and technologies through hands-on experience

Skills

French B2-C1

ServiceNow

Customer Service

Space Management

CRM

MS Excel

MS Office

Facilities Management

Stakeholder Management

Process Improvement

Reporting

Dashboards

Seat Planning

Reservations Scheduling

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

Land your dream remote job 3x faster with AI

Try Jobo Free