Workforce Capacity Planning Manager
Grow Therapy107,000 - 140,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Operations, Human ResourcesIndustries
Requirements
Candidates should possess a Bachelor’s degree in a relevant field, such as Business Administration, Statistics, Economics, or Operations Research, and have a minimum of 5 years of experience in workforce planning, forecasting, or data analysis. Strong analytical skills and proficiency in data modeling techniques are essential, along with experience using forecasting software and tools.
Responsibilities
As a Workforce Planning Manager, you will be responsible for forecasting demand for customer support and onboarding resources, managing staffing capacity to align with those forecasts, and creating performance dashboards to track key metrics. You will also partner with various teams including Support, Onboarding, Account Management, Enablement, and Finance to ensure adequate resourcing and identify opportunities for efficiency improvements, ultimately driving the data-informed strategy behind the customer success operations.
Skills
Forecasting
Staffing
Demand Planning
Data Analysis
Salesforce
Service Cloud
Process Improvement
Data-driven
Collaboration
Jobber
SaaS platform for home service management
About Jobber
Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.
Key Metrics
Edmonton, CanadaHeadquarters
2011Year Founded
$180.7MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees