Workforce Capacity Planning Manager
Grow Therapy- Full Time
- Junior (1 to 2 years)
Candidates should possess a strong analytical skillset and experience with workforce management principles, along with the ability to interpret real-time data and make informed decisions. Familiarity with forecasting techniques and a solid understanding of customer service operations are essential.
The Workforce Management Real-Time Analyst will continuously analyze business activities in real-time, re-forecasting to execute countermeasures and maximize service levels and occupancy. They will make necessary adjustments in staffing plans, coordinate with operations teams, and deliver bridges, synopsis, insights, and plans of action for forecasting, planning, and operational activities intraday and post-mortem to support continuous improvement of Customer Service performance. Additionally, the role involves overseeing and managing real-time response to events, monitoring and processing real-time adherence, and collaborating with Operations to identify innovation and continuous improvement opportunities in forecasting, planning, and customer service activities.
Direct-to-consumer e-commerce for fashion and home essentials
Quince offers high-quality fashion and lifestyle products through its online retail platform. The company sources its products directly from manufacturers worldwide, which allows it to provide premium items at lower prices compared to traditional retail stores. Quince's product range includes clothing like dresses and blouses, as well as home essentials such as bed sheets. This direct-to-consumer model appeals to a diverse customer base, from those seeking stylish clothing to those in need of quality home goods. Quince differentiates itself from competitors by eliminating middlemen, ensuring affordability without compromising on quality. The company's goal is to make luxury accessible to everyone while fostering a community of satisfied customers who share their experiences on social media.